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Hello,
I have been trying to set up my account. I keep asking the log-in to send the email to confirm my email address. I’m waiting on the welcome to confirm my email and it has never come through. I have checked and double-checked the email and my personal email address just in case.Please help,
Thank you
–KylieHi Kylie,
Sorry to hear that your login information isn’t updating properly and our team will do everything we can to help!
If the password reset email is not updating your password as expected then there are a few other techniques that you can use to restore access to your dashboard. This guide in our support center demonstrates 5 ways you can reset your WordPress password information and I hope that it will help you get your login fixed.
Some of those techniques require direct modifications to your website’s database as well as using SSH and command line tools, and if you are at all uncomfortable making those changes on your own then you might want to contact your WordPress hosting provider for additional assistance since their support team already has all of the access required to make those changes on your behalf.
Please let us know if you have any other questions for us!
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