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Hi,
I have just purchased this and I am having problems with moving backups to offsite storage they always fail.
Below is a log for ftp and google drive.I have increase the php memory to 256M and memory max to 512M, but it still fails please can you advise in how I can resolve this
Kind Regards
Richard Handford
Version 5.6.1
google-drive-upload.log[2021-02-06 09:27:01 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 103 ) [2021-02-06 09:27:01 UTC] PHP Version: 7.2.31 [2021-02-06 09:27:01 UTC] WordPress Version: 5.6.1 [2021-02-06 09:27:01 UTC] Total Upkeep version: 1.14.10 [2021-02-06 09:27:01 UTC] -------------------------------------------------------------------------------- [2021-02-06 09:27:01 UTC] Filename: boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip [2021-02-06 09:27:02 UTC] /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip / 1990885436 (1.85 GB) [2021-02-06 09:27:02 UTC] Beginning to upload file... [2021-02-06 09:31:41 UTC] File upload complete! Uploaded 1.85 GB in 5 mins (6.80 MB/s) [2021-02-06 09:31:41 UTC] Enforcing retention... [2021-02-06 09:31:41 UTC] Retention enforcement complete. [2021-02-06 09:31:41 UTC] Boldgrid_Backup_Premium_Admin_Remote_Google_Drive_Archive::upload Method completed. Success? Yes [2021-02-07 07:06:48 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 103 )
[2021-02-07 07:06:48 UTC] -------------------------------------------------------------------------------- [2021-02-07 07:06:48 UTC] Filename: boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 07:06:49 UTC] /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 (2.78 GB) [2021-02-07 07:06:49 UTC] Beginning to upload file... [2021-02-07 07:16:48 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 103 ) [2021-02-07 07:16:48 UTC] -------------------------------------------------------------------------------- [2021-02-07 07:16:48 UTC] Filename: boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 07:16:48 UTC] /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 (2.78 GB) [2021-02-07 07:16:48 UTC] Beginning to upload file... [2021-02-07 12:39:24 UTC] -------------------------------------------------------------------------------- [2021-02-07 12:39:24 UTC] Filename: boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip [2021-02-07 12:39:25 UTC] /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip / 2979932272 (2.78 GB) [2021-02-07 12:39:25 UTC] Beginning to upload file...
[2021-02-07 10:40:45 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 103 ) [2021-02-07 10:40:45 UTC] PHP Version: 7.2.31 [2021-02-07 10:40:45 UTC] WordPress Version: 5.6.1 [2021-02-07 10:40:45 UTC] Total Upkeep version: 1.14.10 [2021-02-07 10:40:45 UTC] -------------------------------------------------------------------------------- [2021-02-07 10:40:45 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 10:40:45 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 [2021-02-07 10:40:45 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 10:40:45 UTC] Connecting... [2021-02-07 10:40:45 UTC] Logging in... [2021-02-07 10:40:45 UTC] Beginning upload... [2021-02-07 10:48:33 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MAX_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 104 ) [2021-02-07 10:48:33 UTC] -------------------------------------------------------------------------------- [2021-02-07 10:48:33 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 10:48:33 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 [2021-02-07 10:48:33 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 10:48:33 UTC] Connecting... [2021-02-07 10:48:33 UTC] Logging in... [2021-02-07 10:48:33 UTC] Beginning upload... [2021-02-07 10:52:15 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MAX_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 104 ) [2021-02-07 10:52:15 UTC] -------------------------------------------------------------------------------- [2021-02-07 10:52:15 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 10:52:15 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 [2021-02-07 10:52:15 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 10:52:15 UTC] Connecting... [2021-02-07 10:52:15 UTC] Logging in... [2021-02-07 10:52:15 UTC] Beginning upload... [2021-02-07 11:22:55 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MAX_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 104 ) [2021-02-07 11:22:55 UTC] -------------------------------------------------------------------------------- [2021-02-07 11:22:55 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 11:22:55 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip / 2979932774 [2021-02-07 11:22:55 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip [2021-02-07 11:22:55 UTC] Connecting... [2021-02-07 11:22:55 UTC] Logging in... [2021-02-07 11:22:55 UTC] Beginning upload... [2021-02-07 11:29:55 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MAX_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 104 ) [2021-02-07 11:29:55 UTC] -------------------------------------------------------------------------------- [2021-02-07 11:29:55 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 11:29:55 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip / 1990885436 [2021-02-07 11:29:55 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip [2021-02-07 11:29:55 UTC] Connecting... [2021-02-07 11:29:55 UTC] Logging in... [2021-02-07 11:29:55 UTC] Beginning upload... [2021-02-07 11:30:40 UTC] Upload status: 1 [2021-02-07 11:30:40 UTC] Enforcing retention... [2021-02-07 11:30:41 UTC] Retention enforcement complete! [2021-02-07 11:30:41 UTC] Getting remote contents... [2021-02-07 11:30:41 UTC] Remote contents: Array ( [0] => drwxr-xr-x 2 settl359 settl359 202 Feb 7 12:29 . [1] => drwxr-xr-x 4 settl359 settl359 142 Feb 7 11:40 .. [2] => -rw-r--r-- 1 settl359 settl359 1990885436 Feb 6 10:20 boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip [3] => -rw-r--r-- 1 settl359 settl359 2842024185 Feb 7 12:24 boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip ) [2021-02-07 11:30:41 UTC] Completed Boldgrid_Backup_Admin_Ftp::upload! [2021-02-07 11:59:02 UTC] Last error: Array ( [type] => 8 [message] => Constant WP_MEMORY_LIMIT already defined [file] => /home/sites/stalkeldaschurchgiggleswick.org.uk/public_html/wp-config.php [line] => 103 ) [2021-02-07 11:59:02 UTC] -------------------------------------------------------------------------------- [2021-02-07 11:59:02 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 11:59:02 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-113242.zip / 2979943994 [2021-02-07 11:59:02 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-113242.zip [2021-02-07 11:59:02 UTC] Connecting... [2021-02-07 11:59:02 UTC] Logging in... [2021-02-07 11:59:02 UTC] Beginning upload... [2021-02-07 12:06:45 UTC] -------------------------------------------------------------------------------- [2021-02-07 12:06:45 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 12:06:45 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip / 2979932272 [2021-02-07 12:06:45 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip [2021-02-07 12:06:45 UTC] Connecting... [2021-02-07 12:06:45 UTC] Logging in... [2021-02-07 12:06:45 UTC] Beginning upload... [2021-02-07 12:11:06 UTC] -------------------------------------------------------------------------------- [2021-02-07 12:11:06 UTC] Beginning Boldgrid_Backup_Admin_Ftp::upload... [2021-02-07 12:11:06 UTC] Local path: /home/sites/stalkeldaschurchgiggleswick.org.uk/boldgrid_backup/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip / 2979932272 [2021-02-07 12:11:06 UTC] Remote path: boldgrid-backup-www-stalkeldaschurchgiggleswick-org-uk/boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-114830.zip [2021-02-07 12:11:06 UTC] Connecting... [2021-02-07 12:11:06 UTC] Logging in... [2021-02-07 12:11:06 UTC] Beginning upload...
Hi Richard-
Thanks for reaching out, I’m sorry to hear about the difficulty getting your remote storage to work.
Each of these logs appear to be a successful upload. In the case of the FTP log, we can even see the backup files that remain on your FTP Server:
[2] => -rw-r--r-- 1 settl359 settl359 1990885436 Feb 6 10:20 boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210206-091835.zip [3] => -rw-r--r-- 1 settl359 settl359 2842024185 Feb 7 12:24 boldgrid-backup-www.stalkeldaschurchgiggleswick.org_.uk-8f264049-20210207-065814.zip
There are errors here that you have two different WP_MEMORY_LIMIT constants in your wp-config.php file, but that shouldn’t prevent the uploads from working (although you should make sure only your new 512MB directive is present and delete the older one).
Do be sure to double-check the upload directory, these backups will be in their own directory in both Google Drive as well as your FTP server.
Jessie,
Thank you for your reply, but I am still having issues with both the schedule and the offsite storage.
Firstly the schedule I have the schedule set for every day, but it has not run since the 11th Feb as can be seen in the logs. What needs to be done to resolve this.
Secondly even when I just a manual backup and the offsite storage has not completed and there are no logs to show it has even attempted to invoke to the ftp server or google drive. Can you explain to me why this is not happening and how to resolve it.
I am fast losing any confidence in this product because of the problems I am having. I am having to check this every day because I have no confidence that a backup is being taken.
Regards
Richard Handford
Hi Richard-
Thanks for the updates, I’m sorry to hear you’re still having trouble.
I’ll tackle your second question first- backups that you create manually also have to be manually uploaded to remote storage. Click on View Details on one of your manual backups, and look for the Remote Storage box, where you’ll see the option to upload your manual backup to your remote locations.
For your first question, that your scheduled backups haven’t run since 11 February, there are a couple of things we’ll want to check.
First, can you check the Total Upkeep > Preflight Check > Cron section, and let us know if you see anything other than Yes next to the various Cron tests?
Second, can you check Total Upkeep > Tools > Cron Log and paste your Cron log for the last four days here?
Jesse,
Thank you for your reply. To clarify, the remote storage only works if I do it manually. It does not work with a scheduled backup, but schedules backups are not happening at the moment so let’s focus on the scheduled backups first and then the remote backups once the scheduled backup is working reliably.
The preflight check only shows wp-cron enabled. The cron log is empty. I have images of this information, but I am reluctant to post on a public forum. If you can provide me with an email address I will send them on.Kind Regards
Richard Handford
Hi Richard-
Thanks for the additional information. I definitely understand reluctance to post your site’s info publicly. Since you have a Total Upkeep Premium, you can utilize our Premium Ticket Support from your BoldGrid Central account.
Since you mentioned that wp-cron is enabled, can you provide the next line down, the WP Cron Jobs?
Hi Jesse,
I have sent the images to premium support.
Kind Regards
Richard Handford
- The topic ‘Offsite storage uploads fail with Google Drive and FTP’ is closed to new replies.
