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Hi,
There are a few images on my BG site that dont show up on my active site. I just spent an hour and a half on the phone with an official BG host (Inmotion Hosting) trying to fix this issue and they could not. They said i needed to contact BG directly and that you all would be able to help me.
The Inmotion guys could not explain or fix the issue that I could see my pictures when logged in to BG and they couldnt even see some of the picture while they were in BG at the same time i was looking at them. This issue seems like it would be very easy to solve through a quick screen sharing session. I am on a time crunch now, will someone please help me?
Hello Brett,
Thank for contacting us about images not appearing on your live site. As a test, try disabling any non-BoldGrid plugins. If you are using any caching plugins or tools ensure you have cleared the cache. Error logs may also provide more specific clues into what is happening. We are happy to help troubleshoot further but will need more information such as a link to the specific site.
Thank you,
John-Paul
OK, in my case, I would have to remove all plugins and put them back one by one until problem resolved.
$cd mywebsite/wp-content
$mkdir a1
$cd plugins
$mv * ../a1
$cp -R ../a1/<one plugin at a time> .Apparently, the plugins exhausted server’s operating memory and that affected image loading process, at the end, go with the advise from John-Paul, and remove unnecessary plugins, specifically boldgrid inspiration..etc, anything you don’t need after initial start up.
Good luck!
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