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Premium features in the caching plugin do not work. I bought a plugin, inserted a key, but the additional functions were not activated. Also, I can’t get premium support, there is nothing in my personal account related to buying a plugin from you, why?
Hello Alex,
Thank you for reaching out and I am happy to help!
All the information about your W3 Total Cache Pro license key was set to the email used for the subscription. Please check your Gmail account as this is what you used for the subscription.
If you do not see the Pro features enabled, remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
As for your Premium support question, you have the Premium support options in Performance>Support within the plugin. There, you can choose the Performance Audit or the Plugin configuration solution.Thanks!
I’ve done this before, it didn’t help. Because of what this can be?
https://skrinshoter.ru/sMt2Ui0TElg?a
https://skrinshoter.ru/sMt3U5iXRRS?aHello Alex,
Please reach out directly to us via the W3 Total Cache support channel within the plugin in Performance>Support, and share your license key there and the copy of the /wp-content/w3tc-config/master.php file
Thanks!
When I press the support button there’s just a blank screen and nothing there.
Hello Alex,
Thank you for your feedback.
Please share all the information using our website contact form.
https://www.w3-edge.com/contact/
Thanks!https://skrinshoter.ru/sMvSztrnnCG?a
Your contact form is not workingHello Alex,
The contact form is working just fine, I’ve just checked it with different browsers and it loads just fine
Please use customer-support@w3-edge.com and drop us a note directly.
Thanks!
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