Premium Key Not Recognized

Hi Joshua-

Thanks for reaching out! This is a public forum, so I can only discuss your Total Upkeep subscription in general terms here. To reach Premium Support directly, you can file a private ticket in your BoldGrid Central Account or by sending us an email.

I did check, and I don’t see any orders associated with the email address you used with this forum post. I suspect that you’re using the free key associated with this email, which is why you’re still seeing the upgrade notice. If you can file a Premium Support ticket and let us know if there’s another email address you may have used, we’ll be able to help you find your premium key.