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We purchased a $99 license for the W3 Cache today and received the following code . We have added the license and it says the key is valid but then it keeps asking us to upgrade to the $99 pro account. Please help us use the pro features that we paid for.
Hello David-
I’m sorry to hear about the frustration. First, try these steps:
- Navigate to Performance > General Settings > Licensing
- Delete your key, and click Save all settings
- Re-enter your key, and click Verify License Key
- Click Save all settings
This should do the trick for you, but please let us know if you have any more issues, we’re happy to help.
Today I pay 99 for Pro version, but I have to reinstall the module and now I do not know how to find my license.
I only recieve a Paypal email, but I do not have nothing from you
Thank you for your help
Hello Juan-
Please reach out directly from your WordPress Dashboard under Performance > Support > Billing Support so that our Pro support team can send you your license information.
Hello,
Only appear “Unlock more speed” UPDATE now
And nothing else
Best regards
Hi Juan-
Look just below the message you’re seeing, acknowledge the Terms and Conditions, and then click NEXT PAGE so you can send your message:
Sorry my page is empty, do not appear nothing you show in the picture
Thank you for your help
Hello Juan-
Thanks for the reply, that’s pretty strange. Instead, can you reach out to our support team using this contact form: https://www.w3-edge.com/contact/
We’ll be happy to get you your license key there.
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