Problem with the license key

Hello Roman,

Thank you for reaching out and I am happy to help!
I can see that the W3 Total Cache Pro license key is associated with the email used for the subscription, and it’s also under the name Oleksandr. Since this is a public forum, I cannot share the details here, however, I can see that the license is applied in Performance>General settings>Licensing, If you still do not see the Pro version active, remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

If you still have any questions, please reach out directly to us via the plugin in Performance>Support>Billing and refer to this topic.

Thanks!