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Hi,
I am trying to get in touch to get billing assistance. We are being billed for a product we aren’t using and have not being able to locate an account login.
I believe the product we’re being billed for is W3 Cache.
However because you have locked one to one support to preimuim subscribers, and I can’t find our account details, I’m not able to use that method.
Could someone please contact my email directly to resolve this issue or I will have to ask our bank to dispute the transaction.
Thanks,
PeterHello Peter,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked the W3 Total Cache subscriptions using the email address you provided. We do have a renewed subscription that took place on July 7th 2022.
The ” Renewal Reminder ” email was sent to the email address used to subscribe to W3 Total Cache Pro, one week prior to the renewal of the license on Jun 30, 2022, 12:12 AM EDT.
When the W3 Total Cache Pro was purchased and when you subscribed to the Pro version, you accepted the Terms&Conditions https://www.w3-edge.com/policies/ and agreed to a recurring subscription.
In that email, there was a link to your account in which you can cancel the renewal or check your subscription and your invoices.
You can always use your email address to check the subscription https://w3edge.recurly.com/account
As for the availability of support, we do have a support channel via the plugin in Performance>Support>Billing Support (Pro), or via the website contact form.
Thanks!
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