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Hello I just signed up to create a staging site and I have not been able to get started. If I try to log in or preview the site I get this error:
This site can’t provide a secure connection
demo2.cloudwp.dev sent an invalid response.Can you help?
thanks
AnelieseHi Anelise,
Thank you for reaching out with your BoldGrid Cloud WordPress questions.
I know sometimes the install will time out shortly after it’s created. You may have attempted to access the site before the SSL was properly integrated and that URL was cached into your browser.
Can you try opening your staging site URL in an incognito browser to see if it allows you to access it that way?
I hope this helps!
I’m having the same issue. However, I’ve been working within BoldGrid for almost two weeks and the issue just started yesterday. I’ve tried different browsers and computers and getting the same message:
Secure Connection Failed
An error occurred during a connection to demo2.cloudwp.dev. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.I am getting the same error, even in incognito
Hi Jason,
Can you check your site now it looks like I was able to access it at https://demo2.cloudwp.dev/trial-34475543.
Still not working form what I can see, neither is mine
Hi Arthur,
I’m able to access your site as well on all browsers on my end. Try clearing your browser cache and reloading the site again.
This is what I get in FireFox
Secure Connection Failed
An error occurred during a connection to demo2.cloudwp.dev. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.This is what I get with Chrome incognito
This site can’t provide a secure connectiondemo2.cloudwp.dev sent an invalid response.
ERR_SSL_PROTOCOL_ERRORTry accessing through a VPN and using a USA server on that VPN. That’s what fixed my issue.
Jason
Hi guys,
Can you all check your system times/dates? I spoke with our developers about the issue and they said that one possible issue is a client-side incorrect date and time. Too large of a distance can cause problems with encryption.
Hi Brandon, I changed to UTC + 1 which is only a 1 hour difference. I don’t pretend to understand this. However, would that 1 hour make a difference? My default timeset was UTC + 0. Changing to UTC + 1 synced with my actual local time of 9:45 pm.
- The topic ‘Receiving a secure connection error on my new Cloud WordPress site’ is closed to new replies.
