Receiving error when creating backups with Total Upkeep

Hi Maryam,

Thanks for reaching out, and yes we can definitely assist you with this Total Upkeep backup failure. You mentioned you’ve been experiencing this issue for at least 3 days. I wanted to ask, have Total Upkeep backups ever worked on your website or is this your first time attempting a backup?

You should be able to get some information from viewing the backup logs in your Total Upkeep keep dashboard. Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log. If you can copy that and use PasteBin to create a link and paste it here, we’ll be able to get some more information about what went wrong.

I’ve seen this error a number of times before. It typically occurs if the backup process is terminated without an error due to exceeding some limitation of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.

To summarize the article, here are the most common ways to fix this:

Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.

In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources.

Additionally, you can follow these instructions to increase your Max Execution Time and Memory Limit.

I hope this helps! Please let us know if you have any other questions for us.