- Posts
Hi,
I bought the pro addon to see if it would help with the issues i was having. Unfortunately it didnt.
I deactivated the plugin so i cant get in to the admin part at this moment. In my boldgrid account of the emailadress i purchased the addon with
the purchase is not visible. Please advise me how to proceed, thank You.Kind regards,
William
Hi William, thank you for reaching out.
I do apologize for the inconvenience but you should be able to access premium support directly from your BoldGrid Central account to cancel your subscription. We should be able to look up the account using the last four digits of the card you used to make your purchase.
This is a public forum and we only handle technical matters here but our premium team will definitely assist you with processing your refund and cancelling your account.
Thank you.
Hi Brandon,
Thank You. In bold grid central there is no premium support.
I activated the plugin again to send a message from within the plugin. That worked. But i am not getting a reply. Is it possible to email me the emailadress from support?Thank You,
William
Hi William,
I’m not sure exactly where the in-plugin request go. To be sure you’re reaching out to the right place open your BoldGrid Central account and click the help Icon in the top left corner and it will take you to a support page.
Scroll down the page a bit and select premium support and fill out the form. Someone will be there to assist you right away.
I hope this helps!
- The topic ‘Refund for my BoldGrid services’ is closed to new replies.
