Hi Eryn,
Thanks for reaching out, sorry to hear you’re having issues with your Total Upkeep backups and migrations plugin.
The first thing to check on is the backup logs for the failed attempts. Navigate to
Total Upkeep > Tools > Logs and look for the log with a filename similar to backup-XXXXXXXX.log
and a timestamp corresponding to the backup that failed.
If you can paste that log here, we’ll be able to determine what’s causing the failure.
The status message incicate s “SIGKILL” signal an that points to a server-side limitation likely related to your server’s LimitRequestBody (if you’re using Apache) or client_max_body_size (if you’re using NGINX) setting. Your web host or system administrator may be able to assist you adjusting that. Alternatively, you can use FTP to download the backup file.
I hope this helps. We look forward to assisting you further with this if need be.