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Good morning!
I have repeatedly tried to backup my site today and they have all failed, giving this notification:
Unfortunately there was an error creating your backup. Update protection is not available.
Please try again. If you continue to experience problems, please contact us for additional support.Status Message:
Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.I am not sure what to do at this point. Any help would be appreciated!
Thank you!
Eryn MillikenHi Eryn,
Thanks for reaching out, sorry to hear you’re having issues with your Total Upkeep backups and migrations plugin.
The first thing to check on is the backup logs for the failed attempts. Navigate to
Total Upkeep > Tools > Logs and look for the log with a filename similar tobackup-XXXXXXXX.logand a timestamp corresponding to the backup that failed.If you can paste that log here, we’ll be able to determine what’s causing the failure.
The status message incicate s “SIGKILL” signal an that points to a server-side limitation likely related to your server’s LimitRequestBody (if you’re using Apache) or client_max_body_size (if you’re using NGINX) setting. Your web host or system administrator may be able to assist you adjusting that. Alternatively, you can use FTP to download the backup file.
I hope this helps. We look forward to assisting you further with this if need be.
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