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Hello Bold community. A colleague of mine used WP Staging to stage our website and then backed up the staged site with Total Upkeep to back it up. And then transfered the staging one on the main one practically deleting the Productioon website. Now we are stuck in the staging environment. When I try to acess the Prod. URL it redirects to the staging one(mediaapes.de -> mediaapes.de/newapes/) instead of just mediaapes.de.
How can I restore Prod without losing the changes made to the staging one.(I have the whole Data Base of the website). I also have a back up of Prod (without the implemented changes which I’d like to keep).
Hi Stenli1902,
Thanks for reaching out with your Total Upkeep questions although I’m sorry to hear you’ve run into some concerns. Just to confirm you used WP Staging to initially create a backup of your production site and this backup was used to create the site at the staging domain – mediaapes.de/newapes/. After making changes you took a new backup of the staging site using Total Upkeep and restored to the production site – mediaapes.de/ which is when you noticed the redirect issue.
If that’s correct I think you may need to perform a custom backup excluding specific database tables to incorporate this correctly. I’ve sent an inquiry to our developers to confirm this and/or get you the correct information so if you can stand by for us I’ll get right back to you with their recommendations.
Thank you for working through this with us!
Yep that it totally correct. The backup from wp staging was used with total upkeep to restore it on the main website which overwrote the prod and now we are stuck with only the staging website.
Thanks for the clarification! I think the first thing we should do here is focus on the redirect issue. We actually have a guide on some steps you can take to change your website urls. Try fixing the redirect issue and once you can log into production without it redirecting we can assess.
It’s possible it restored everything correctly and we just need to address the one issue of the bad redirects.
Thank you and I really hope this helps!
Sadly nothing helped from the URL suggestion. I cannot access the Prod website. Changing the URL in the WP-config.php file only leads to the website displaying 404 error or messing up the visuals/plugins. Changing the URL from the dashboard is also not possible as the option is greyed out because you cant change URLs of staging websites. Is there an option to hop on a call with you for 30 mins and see if we can figure this out? Thank you.
I personally think if I am just able to switch the website’s staging mode it might work. In a way turn the staging website into the main website since the main website is lost IMO.
Thank you, I’m sorry to hear that attempting to redirect the URLs didn’t work for you. You mentioned you still have a backup of the production site correct? Are you able to log in to the production site at all? If you can you should try restoring the original backup of the production site.
If we can get the original site back up correctly I think you should be able to go the custom database backup route. Please let us know if you’re able to restore the production site and we’ll go from there.
Thanks a lot, we look forward to assisting you further with this!
Thats the problem I cant even log into the Prod. When i try, I just get spit out with no message or anything.
No idea how to access it. At this point I think it doesnt even exist.Hi,
I’m sorry to hear this is still giving you trouble. It’s hard to determine the source of the issue being that the two different backup plugins were used.
Can you review our guide on changing URLs and see if any of these methods work for you? It seems the site files and database are still intact on the production site it’s just matter of accessing it.
If you have a sure backup of the production site there is the option of wiping the staging site and restoring the backup to the primary domain. I would just be careful taking this approach and make sure you do in fact have the correct backup that you would like to restore.
Thank you. Please let us know if we can assist you further with anything.
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