Hello Todd,

Thank you for reaching out and I am happy to help!
Regarding your question, I have found two W3 Total Cache Pro subscriptions associated with your email address (I’ll not share it here as this is a public forum), however, both subscriptions are expired due to the failed collection attempts for the renewal.
The first one expired on 2024-02-27 and the latest on 2025-03-28
Have you purchased new W3 Total Cache license since then or are you referring to any of the mentioned subscriptions above?
If you have the W3 Total Cache installed, please reach out to us directly via the W3 Total Cache support channel in the plugin at Performance>Support>Billing and provide the information about the subscription so we can assist you with this.
Let me know if this helps!
Thanks!