-
Posts
-
I downloaded Inspirations and installed it on my WordPress site. I’ve activated it and got to the screen asking for my Connect Key, and tried to follow the instructions for requesting a key. But when I click that link, nothing happens. I’ve tried it in two different browsers. and with the Terms of Use box checked and unchecked, and with telling the link to open in a new tab.
Hello Wakey1,
It’s possible the link failed on the initial installation and is cached now. You can try clearing your browser caches for any saved content first, then I would advise reinstalling the BoldGrid plugins.
Once that is done, you will want to make sure you have filled in all the required fields before requesting the key. You will receive an email with the key. Make sure to check any spam or junk filters. For example, if you use Gmail, make sure to check the “Updates” tab.
The subject of the email will be “BoldGrid Connect Key”. The “Request a key” portion of the interface will not generate a key on the same page. You must check the email address used to make the request.
Best,
Christopher M.
Thank you for the suggestion. Unfortunately, it didn’t help. I cleared my cache (and history and cookies) in Vivaldi, deleted the existing install, and installed it again. But still nothing happens when I click that link. I then deleted the install again, opened Firefox (which I had not used for this before), and installed it again. Still, no response from clicking the “Don’t have a connect key” link.
So I deleted the plug-in again, quit Firefox, opened Safari (I’m on a Mac), cleared the cache, went to my dashboard, installed the plug-in again, activated it, and tried to click on that link. Still no response. The cursor turns into a hand when I hover over the link, but nothing happens when I click. Frustrating; further suggestions welcome.
Hello Wakey1,
I was reviewing your problem from the first post. I also tried this on my own Mac using Firefox (MacOS-Sierra 10.12.2 (16C67)) and it worked with no issues. So, I don’t think it’s related to the type system or browser you’re using. Can you provide your domain name, First and Last name, and email address you used for the form? It would help us to identify you in the email logs and see if there was a problem sending you the key. Please provide us this information and we can determine what’s happening, then also provide you a key directly if it’s needed.
My apologies for the frustration!
If you have any further questions, please let us know.
Kindest regards,
Arnel C.
- The topic ‘The Lost Connect Key Link is Not Working’ is closed to new replies.
