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Building a new site using BoldGrid and updated the Crio theme when it alerted up a few days ago. Continued to build pages and everything looked fine until I tried to use the customizer to change a header setting and found that the customizer no longer loads. Different browsers, no difference. Purged cache, no change. Restored to earlier backup version – still no customizer. Please help.
Hi Julianne,
Thanks for reaching out and thank you for using Crio Pro WordPress theme!
I’m sorry to hear the Crio update caused your WordPress Customizer to stop functioning properly.
It’s more than likely your Crio theme is clashing with another activated plugin. One thing you can do is try deactivating all plugins with the exception of BoldGrid related plugins and see if it allows you to to reactivate your Crio WordPress theme. After doing so try reactivating each plugin one by one, to see if there are any mishaps.
In order to better assist you from our end we need a bit more information about this issue. Could you please enable debugging on your website so that we can review your error logs? Be sure to also enable
define( 'WP_DEBUG_LOG', true );as well so that we can review all off-screen error notices.I hope this helps! We look forward to assisting you further with this.
Thank you. plugins did not seem to be the issue, but when I deleted the custom header and footer I had made in the Crib menu area, the customizer loads again.
Thanks Julianne,
That does make since, could you check your Crio Premium plugin to make sure that it is updated to it’s latest version as well? The current version of Crio Premium at this time is 1.6.1.
Yes it is the most recent version – it was after the update that I went in to edit one of the headers or footers and found the customizer was not loading. It is all good now but I can’t be entirely sure what “broke” it because I hadn’t used the customizer for a few days following the update. I got a tip from InmotionHosting to always clear cash after making a change in customizer, so I hope that will help prevent future issues. I am not an experienced WordPress builder so I am not sure what to “check” after an update to make sure the update (of anything) hasn’t caused a problem. I did see a flash notification at some point that there was a “critical” error and that an email had been sent, but I never received an email with that notification or information.
Thank you Julianne,
I was playing around with the custom header functionality in a development environment and I’m not sure how the clash came about but one thing you could try is editing the custom page header itself then scroll to the bottom and re-register the menu location and publish.
This seemed to have corrected the issue for me and restored functionality with no further problems. You can try that and let us know if it works for you as well.
I hope this helps!
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