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- December 21, 2016 at 8:01 am #24071Arnel CMember
Hello Strahd1970,
Apologies for the delay in answering your question. Your post slipped through the system unanswered. Before we look further into the issue, please make sure that you have installed an Inspiration first. There does need to be a BoldGrid Inspiration loaded in the beginning.
In order for us to look further into the issue, we need to know a few things. Can you tell us what version of WordPress you’re using? Also, do you have any themes or plugins already loaded? Also, please let us know what URL you downloaded the plugin through. We’re just double-checking the source of the installation file.
Please provide us this information and we can look further into the issue. At this time I am not able to duplicate the issue, so we just need to see what else could be causing the issue to occur.
If you have any further questions or comments, please let us know.
Regards,
Arnel C.
December 21, 2016 at 9:18 am #24070strahd1970MemberNo worries, I appreciate the response!
I think it was a combination of ftp issues and other themes installed. I did a clean install of WordPress and BoldGrid and it seems to be working now!
December 21, 2016 at 11:27 am #24069Arnel CMemberHello strahd1970,
Thanks for letting us know that it’s running! Just as an FYI, we also have a YouTube channel for BoldGrid that may provide some good information.
If you have any further questions or comments, please let us know.
Regards,
Arnel C.
July 20, 2017 at 2:52 pm #24068Anonymous UserMemberI just added BoldGrid to a WordPress installation on my server, using a free key, and it won’t download any themes. Either it fails immediately or it just downloads forever. Also, it’s asking for my ftp info on the download page. Am I missing something? I’ve removed and reinstalled several times.
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