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Dear Sir or Madam,
the total cache imga service is processing and processing and processing … since about 20 hours. I’ve made screenshots but I can’t sent them to you.
And also: If I want to use “premium support” in the wordpress plugin menu – it just shows a total empty page.
Can you please solve this prpblem or tell me, how to solve it?
Thank you very much.
Christina Schieferdeckerps: I’ve paid for this plugin, so I also have paid for premium support.
+9 PointsIn a recent test, we converted all of our images to WebP and added 9 points to the Google PageSpeed score! Review the test results to see how we did it!
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Hello Christina,
Thank you for reaching out and I am happy to assist you with this.
Just a quick note, there is no Premium support menu in the W3TC options, there are additional Premium support options which are “Do it for me” solutions.
As for the issue you are experiencing, the continued processing and the fact that the Support page is empty is suggesting that some other plugin or server configuration is restricting API calls that the W3TC is using to fetch the Support form and to cover the images to webp.
Can you please check if you have any kind of security plugin or some custom .htaccess rules that may be interfering with the calls W3TC is trying to make?
Thanks!Dear Marko,
I am just a user, so…
these are the plugins I have installed:
yotuwp-easy-youtube-embed
wp-youtube-lyte
wp-rss-retriever
wp-rollback
wp-pagenavi
wordpress-tooltips
wordpress-importer
w3-total-cache
video-thumbnails-reloaded
ultimate-post
ultimate-addons-for-gutenberg
tooltipy-master
tooltips-pro
timeline-block-block
the-post-grid-pro
the-post-grid
taxonomy-terms-order
tablepress-table-row-order
tablepress-table-auto-update
tablepress-row-filter
tablepress-responsive-tables
tablepress-datatables-sorting-plugins
tablepress-datatables-fixedheader
tablepress-datatables-counter-column
tablepress-automatic-url-conversion
tablepress
table-sorter
stackable-ultimate-gutenberg-blocks
send-images-rss
search-filter
reveal-ids-for-wp-admin-25
responsive-block-editor-addons
regenerate-thumbnails
really-simple-captcha
real-category-library-lite
post-type-switcher
post-grid-and-filter-ultimate
old
gn-publisher
glossary-by-codeat
gif-uploader-wp-grandplugins
getwid
forget-spam-comment
easy-table-of-contents
display-posts-shortcode
custom-post-type-ui
custom-layouts
contact-form-7-image-captcha
contact-form-7
cf7-conditional-fields
boldgrid-backup
blog-filter-premium
blog-filter
automatic-youtube-gallery
all-in-one-seo-pack-pro
all-in-one-seo-pack
ajax-filter-posts
aioseo-redirects
aioseo-news-sitemap
aioseo-link-assistant
aioseo-index-now
aioseo-image-seoFormerly Hummingbird and smush were installed, wenn I installed W3CT – but I deaktivated them (these were the free versions) before I aktivated the TC Image service.
The site health status is saying “No information yet… ”
and “The scheduled event, action_scheduler_run_queue, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.”And AIOSEO
“Some Javascript files don’t seem to be minified.
Some CSS files don’t seem to be minified.”
I have chosen “minify” in W3TC.Greetings
Christinaps:
just the active plugins:AIOSEO – IndexNow Version 1.0.6 by All in One SEO Team | Auto-updates enabled
AIOSEO – Link Assistant Version 1.0.11 by All in One SEO Team | Auto-updates enabled
AIOSEO – Redirects Version 1.2.5 by All in One SEO Team | Auto-updates enabled
All in One SEO Pro Version 4.2.7 by All in One SEO Team | Auto-updates enabled
Automatic YouTube Gallery Version 2.1.0 by Team Plugins360 | Auto-updates enabled
Blog Filter Version 1.4.3 by A WP Life | Auto-updates enabled
Blog Filter Premium Version 5.4 by A WP Life | Auto-updates disabled
Conditional Fields for Contact Form 7 Version 2.2.9 by Jules Colle | Auto-updates enabled
Contact Form 7 Version 5.6.4 by Takayuki Miyoshi | Auto-updates enabled
Contact Form 7 Image Captcha Version 3.2.6 by KC Computing | Auto-updates enabled
Easy Table of Contents Version 2.0.35.1 by Magazine3 | Auto-updates enabled
Forget Spam Comment Version 1.0.9 by Gulshan Kumar | Auto-updates disabled
Getwid Version 1.8.2 by MotoPress | Auto-updates enabled
Post Grid with Ajax Filter Version 3.2.1 by AddonMaster | Auto-updates enabled
Post Type Switcher Version 3.2.1 by Triple J Software, Inc. | Auto-updates enabled
PostX – Gutenberg Post Grid Blocks Version 2.7.6 by wpxpo | Auto-updates enabled
Really Simple CAPTCHA Version 2.1 by Takayuki Miyoshi | Auto-updates disabled
Regenerate Thumbnails Version 3.1.5 by Alex Mills (Viper007Bond) | Auto-updates enabled
Search & Filter Version 1.2.15 by Code Amp | Auto-updates disabled
Stackable – Gutenberg Blocks Version 3.6.1 by Gambit Technologies, Inc | Auto-updates disabled
TablePress Version 1.14 by Tobias Bäthge | Auto-updates enabled
TablePress Extension: Automatic URL conversion Version 1.3 by Tobias Bäthge | Auto-updates disabled
TablePress Extension: DataTables Sorting plugins Version 1.0 by Tobias Bäthge | Auto-updates disabled
TablePress Extension: Responsive Tables Version 1.8 by Tobias Bäthge | Auto-updates disabled
TablePress Extension: Table Row Order Version 1.2 by Tobias Bäthge | Auto-updates disabled
The Post Grid Version 4.2.3 by RadiusTheme | Auto-updates disabled
The Post Grid Pro Version 5.2.3 by RadiusTheme | Auto-updates disabled
Timeline Block Version 1.0.3 by bPlugins LLC | Auto-updates disabled
Tooltips Pro Version 15.8.8 by Tomas Zhu | Auto-updates disabled
Tooltipy Version 5.2 by Jamel Zarga | Auto-updates disabled
Video Thumbnails Reloaded Version 1.0.1 by Yehuda Hassine | Auto-updates disabled
W3 Total Cache Version 2.2.7 by BoldGrid | Auto-updates disabled
WordPress Importer Version 0.8 by wordpressdotorg | Auto-updates disabled
WordPress RSS Feed Retriever Version 1.6.5 by Theme Mason | Auto-updates disabled
WP-PageNavi Version 2.94.0 by Lester ‘GaMerZ’ Chan | Auto-updates disabled
WP Rollback Version 1.7.2 by GiveWP.com | Auto-updates disabled
WP YouTube Lyte Version 1.7.21 by Frank Goossens (futtta) | Auto-updates enabled
YotuWP – YouTube Gallery Version 1.3.8 | Auto-updates disabledHello Christina
Thank you for your feedback.
None of the plugins listed suggest any conflict with the W3TC, however, the only way to test this for sure is to disable them one by one and see if any of them may be causing the problem.
Can you please try to convert a single image in the Media library, check the Network tab and see if there are any 404 ajax calls?
Thanks!Access Denied
http://www.boldgrid.com is using a security service for protection against online attacks. An action has triggered the service and blocked your request.
Please try again in a few minutes. If the issue persist, please contact the site owner for further assistance.
Reference ID IP Address Date and Time
626447100b69483e49ec3cd8bd6e6843 46.223.149.173 11/02/2022 07:06 PM UTC???
OKay… it has got problems with the screenshot-urls… crazy
Here are the urls
https://k-drama.de/wp-content/uploads/2022/11/img_254.png
https://k-drama.de/wp-content/uploads/2022/11/img_255.png
Just the links.Okay..
thge last post – i could not sent so I send you the message I got.
It didn’t like my post..
THat’s strange… please looh for it..
I can’t convert images, because the TC-Image Service does not work as it should. It is just saying “processing…” and that’s all.
Because I can’t convert files, I’ve uploaded one. The TCIC should then convert it automatically, but it is only “processing”.
The Image in the library is okay, but not converted. All images are still okay – but not converted.
Here is a screenshot I’ve uploaded. Everything works fine, but the Image-Sevice does not
…Every new image I’m uploding is added to “Counts and filesizes by status:” and also to “Processing” (on the TCIC-Page, screenshot 2)
Hello,
Thank you for your feedback.
Can you please disable the Image service in the Performance>Extensions, save all settings and purge the cache?
Once this is done, check your website. Re-enable the extension, and without converting all images at once, go to the Media library and try to cover the single image while checking the network tab if any of the ajax requests are throwing 404.Thanks!
Hello,
this was the first idea I had. But nothing changes. The picture I have made lokk the same, no matter what I am doing. It is always “processing”. Nothing changes, really nothing.
If I upload an image, while the plugin is disabled then – after re-enabling the plugin – the option to convert this image is shown and if I do so, it is just put to the long list of other pictures, to “processing”, waiting for being converted.
I can’t stop this “processing”. It is like he has hung up and working like sysiphus.
I have tested all plugins, that I can disable, but no other plugin seems to influence this process – or it is not to be seen.
This process is continuosly running in the background no matter whether I disable the TCIC or not, I think. I have tested this by installing another plugin that is doing the same job, but it couldn’t work. So I think that TCIC is running, no matter whether it is diabled or not.
But I am just a user, so maybe I am wrong.Hello Christina,
Just to confirm, the “processing” is still there whether the W3TC Image service is enabled or not?
If so please drop us a note directly via the website contact form so we can check this.
Thanks!
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