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  • #47004
    Joon
    Guest

    Hi,

    Total Upkeep is unable to successfully perform a backup on the site for onthecreekfilms.com.

    This is the error returned:
    Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal.

    I’ve checked hosting configuration and the issue is not related to limits of memory or “SIGKILL” commands.

    I enabled the filelist logs and I couldn’t find any useful information.

    I attached the filelist logs below.

    Any thoughts?

    [2022-01-17 19:51:48 UTC] PHP Version: 7.4.27
    [2022-01-17 19:51:48 UTC] WordPress Version: 5.8.3
    [2022-01-17 19:51:48 UTC] Total Upkeep version: 1.14.13
    [2022-01-17 19:51:48 UTC] getpgid support: Available
    [2022-01-17 19:51:48 UTC] ——————————————————————————–
    [2022-01-17 19:51:48 UTC] LARGEST FILES
    [2022-01-17 19:51:48 UTC] (1) wp-content/uploads/2021/09/The-Isobel-Imprint-Poster-L-4-laurels.jpg – 11.08 MB
    [2022-01-17 19:51:48 UTC] (2) wp-content/uploads/2021/01/TreeVagina1.jpg – 10.29 MB
    [2022-01-17 19:51:48 UTC] (3) wp-content/uploads/2021/01/TreeVulva.jpg – 10.29 MB
    [2022-01-17 19:51:48 UTC] (4) wp-content/uploads/2021/01/AliHeadShot1-1.jpg – 8.52 MB
    [2022-01-17 19:51:48 UTC] (5) wp-content/uploads/2021/01/AliHeadShot1.jpg – 8.52 MB
    [2022-01-17 19:51:48 UTC] (6) wp-content/uploads/2021/01/KAFullShot-1.jpeg – 6.41 MB
    [2022-01-17 19:51:48 UTC] (7) wp-content/uploads/2021/01/KAFullShot.jpeg – 6.41 MB
    [2022-01-17 19:51:48 UTC] (8) wp-content/uploads/2021/01/BlueGlasses.jpeg – 5.80 MB
    [2022-01-17 19:51:48 UTC] (9) wp-content/uploads/2021/01/SkyTree1.jpg – 5.10 MB
    [2022-01-17 19:51:48 UTC] (10) wp-content/plugins/boldgrid-backup/coverage.xml – 4.93 MB
    [2022-01-17 19:51:48 UTC] (11) wp-content/uploads/2021/01/in-search-vivid-cool-1.jpeg – 4.76 MB
    [2022-01-17 19:51:48 UTC] (12) wp-content/uploads/2021/01/LandingPageBlue.jpg – 4.58 MB
    [2022-01-17 19:51:48 UTC] (13) wp-content/uploads/2021/01/KrisCamCeramic.jpeg – 4.47 MB
    [2022-01-17 19:51:48 UTC] (14) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/js/sass-js/sass.worker.js – 4.39 MB
    [2022-01-17 19:51:48 UTC] (15) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/js/sass-js/sass.sync.js – 4.39 MB
    [2022-01-17 19:51:48 UTC] (16) wp-content/uploads/2021/01/IMG_5329.jpeg – 4.17 MB
    [2022-01-17 19:51:48 UTC] (17) wp-content/uploads/2021/01/IMG_5329-1.jpeg – 4.17 MB
    [2022-01-17 19:51:48 UTC] (18) wp-content/uploads/2021/01/Blurry.jpeg – 4.17 MB
    [2022-01-17 19:51:48 UTC] (19) wp-content/uploads/2021/01/LPNDgreensmall.jpeg – 3.95 MB
    [2022-01-17 19:51:48 UTC] (20) wp-content/uploads/2021/01/LPNDgreenmore.jpeg – 3.50 MB
    [2022-01-17 19:51:48 UTC] (21) wp-content/plugins/post-and-page-builder/assets/js/sass-js/sass.worker.js – 3.44 MB
    [2022-01-17 19:51:48 UTC] (22) wp-content/uploads/2021/01/KrisCamPlastic.jpeg – 3.12 MB
    [2022-01-17 19:51:48 UTC] (23) onthecreek_0_wp_sjiwy.20220117-195144.sql – 2.96 MB
    [2022-01-17 19:51:48 UTC] (24) wp-content/uploads/2021/01/KrisFilmCans1.jpg – 2.89 MB
    [2022-01-17 19:51:48 UTC] (25) wp-content/uploads/2021/01/BRACA-Cover-Poster-2.jpeg – 2.86 MB
    [2022-01-17 19:51:48 UTC] (26) wp-content/uploads/2021/01/BlueLaptop.jpg – 2.80 MB
    [2022-01-17 19:51:48 UTC] (27) wp-content/maintenance/assets/images/bg.jpg – 2.42 MB
    [2022-01-17 19:51:48 UTC] (28) wp-content/uploads/2021/01/SkyTree2Flipped.jpeg – 1.87 MB
    [2022-01-17 19:51:48 UTC] (29) wp-content/uploads/2021/01/CariRocksBW.jpg – 1.82 MB
    [2022-01-17 19:51:48 UTC] (30) wp-includes/js/dist/components.js – 1.80 MB
    [2022-01-17 19:51:48 UTC] (31) wp-content/uploads/2021/01/BlueGlasses-scaled.jpeg – 1.78 MB
    [2022-01-17 19:51:48 UTC] (32) wp-content/uploads/2021/09/The-Isobel-Imprint-Poster-L-4-laurels-scaled.jpg – 1.67 MB
    [2022-01-17 19:51:48 UTC] (33) wp-content/uploads/2021/09/isobel-imprint-poster.jpg – 1.62 MB
    [2022-01-17 19:51:48 UTC] (34) wp-content/uploads/2021/01/LandingPageBlue-scaled.jpg – 1.50 MB
    [2022-01-17 19:51:48 UTC] (35) wp-content/uploads/2021/01/KAFullShotCropped.jpeg – 1.47 MB
    [2022-01-17 19:51:48 UTC] (36) wp-content/uploads/2021/01/LPNDgreensmall-scaled.jpeg – 1.24 MB
    [2022-01-17 19:51:48 UTC] (37) wp-includes/js/dist/block-editor.js – 1.24 MB
    [2022-01-17 19:51:48 UTC] (38) wp-content/uploads/2021/01/OnTheCreekBeauty.jpeg – 1.24 MB
    [2022-01-17 19:51:48 UTC] (39) wp-content/uploads/2021/01/BlueGlasses-2048×1536.jpeg – 1.20 MB
    [2022-01-17 19:51:48 UTC] (40) wp-content/uploads/2021/01/cropped-LandingPageBlue-scaled-1.jpg – 1.16 MB
    [2022-01-17 19:51:48 UTC] (41) wp-content/uploads/2021/01/KrisCamCeramic-scaled.jpeg – 1.15 MB
    [2022-01-17 19:51:48 UTC] (42) wp-content/uploads/2021/01/cropped-LPNDgreensmall-scaled-1.jpeg – 1.05 MB
    [2022-01-17 19:51:48 UTC] (43) wp-includes/js/dist/block-library.js – 1.04 MB
    [2022-01-17 19:51:48 UTC] (44) wp-content/uploads/2021/01/LPNDgreenmore-scaled.jpeg – 1.03 MB
    [2022-01-17 19:51:48 UTC] (45) wp-content/uploads/2021/09/in-search-poster.jpeg – 1.03 MB
    [2022-01-17 19:51:48 UTC] (46) wp-content/uploads/2021/01/LandingPageBlue-2048×1536.jpg – 1.03 MB
    [2022-01-17 19:51:48 UTC] (47) wp-content/uploads/2021/01/TreeVagina1-scaled.jpg – 1.01 MB
    [2022-01-17 19:51:48 UTC] (48) wp-content/uploads/2021/01/TreeVulva-scaled.jpg – 1.01 MB
    [2022-01-17 19:51:48 UTC] ——————————————————————————–
    [2022-01-17 19:51:48 UTC] SIZE BY EXTENSION
    [2022-01-17 19:51:48 UTC] (1) .jpg – 2,129 files totaling 153.36 MB
    [2022-01-17 19:51:48 UTC] (2) .jpeg – 685 files totaling 124.42 MB
    [2022-01-17 19:51:48 UTC] (3) .php – 4,031 files totaling 43.78 MB
    [2022-01-17 19:51:48 UTC] (4) .js – 1,163 files totaling 42.82 MB
    [2022-01-17 19:51:48 UTC] (5) .css – 769 files totaling 12.05 MB
    [2022-01-17 19:51:48 UTC] (6) .png – 549 files totaling 6.97 MB
    [2022-01-17 19:51:48 UTC] (7) .xml – 14 files totaling 4.94 MB
    [2022-01-17 19:51:48 UTC] (8) .sql – 10 files totaling 2.97 MB
    [2022-01-17 19:51:48 UTC] (9) .svg – 160 files totaling 2.82 MB
    [2022-01-17 19:51:48 UTC] (10) .json – 97 files totaling 2.16 MB
    [2022-01-17 19:51:48 UTC] (11) .scss – 430 files totaling 1.59 MB
    [2022-01-17 19:51:48 UTC] (12) .woff – 56 files totaling 1.01 MB
    [2022-01-17 19:51:48 UTC] (13) .ttf – 19 files totaling 844.73 KB
    [2022-01-17 19:51:48 UTC] (14) .eot – 19 files totaling 799.98 KB
    [2022-01-17 19:51:48 UTC] (15) .otf – 4 files totaling 526.59 KB
    [2022-01-17 19:51:48 UTC] (16) .woff2 – 8 files totaling 452.95 KB
    [2022-01-17 19:51:48 UTC] (17) .pot – 10 files totaling 380.02 KB
    [2022-01-17 19:51:48 UTC] (18) .md – 35 files totaling 363.99 KB
    [2022-01-17 19:51:48 UTC] (19) . – 55 files totaling 352.34 KB
    [2022-01-17 19:51:48 UTC] (20) .txt – 28 files totaling 348.86 KB
    [2022-01-17 19:51:48 UTC] (21) .crt – 1 files totaling 227.76 KB
    [2022-01-17 19:51:48 UTC] (22) .lock – 2 files totaling 222.84 KB
    [2022-01-17 19:51:48 UTC] (23) .po – 6 files totaling 137.99 KB
    [2022-01-17 19:51:48 UTC] (24) .map – 7 files totaling 135.32 KB
    [2022-01-17 19:51:48 UTC] (25) .gif – 67 files totaling 94.01 KB
    [2022-01-17 19:51:48 UTC] (26) .mo – 6 files totaling 87.13 KB
    [2022-01-17 19:51:48 UTC] (27) .html – 35 files totaling 52.09 KB
    [2022-01-17 19:51:48 UTC] (28) .rst – 10 files totaling 41.41 KB
    [2022-01-17 19:51:48 UTC] (29) .sh – 6 files totaling 17.56 KB
    [2022-01-17 19:51:48 UTC] (30) .yml – 7 files totaling 16.32 KB
    [2022-01-17 19:51:48 UTC] ——————————————————————————–
    [2022-01-17 19:51:48 UTC] SIZE BY DIRECTORY
    [2022-01-17 19:51:48 UTC] (1) wp-content/uploads/2021/01 – 247.66 MB
    [2022-01-17 19:51:48 UTC] (2) wp-content/uploads/2021/09 – 20.44 MB
    [2022-01-17 19:51:48 UTC] (3) wp-includes/js/dist – 9.94 MB
    [2022-01-17 19:51:48 UTC] (4) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/js/sass-js – 8.79 MB
    [2022-01-17 19:51:48 UTC] (5) wp-includes – 6.03 MB
    [2022-01-17 19:51:48 UTC] (6) wp-content/plugins/boldgrid-backup – 4.98 MB
    [2022-01-17 19:51:48 UTC] (7) wp-content/plugins/post-and-page-builder/assets/js/sass-js – 3.44 MB
    [2022-01-17 19:51:48 UTC] (8) . – 3.12 MB
    [2022-01-17 19:51:48 UTC] (9) wp-admin/includes – 2.73 MB
    [2022-01-17 19:51:48 UTC] (10) wp-content/uploads/2021/05 – 2.62 MB
    [2022-01-17 19:51:48 UTC] (11) wp-content/maintenance/assets/images – 2.43 MB
    [2022-01-17 19:51:48 UTC] (12) wp-includes/js – 2.31 MB
    [2022-01-17 19:51:48 UTC] (13) wp-includes/js/dist/vendor – 2.20 MB
    [2022-01-17 19:51:48 UTC] (14) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/css/customizer – 2.08 MB
    [2022-01-17 19:51:48 UTC] (15) wp-content/themes/twentytwentyone/assets/images – 2.03 MB
    [2022-01-17 19:51:48 UTC] (16) wp-admin/css – 1.74 MB
    [2022-01-17 19:51:48 UTC] (17) wp-admin/js – 1.68 MB
    [2022-01-17 19:51:48 UTC] (18) wp-content/plugins/post-and-page-builder/assets/dist – 1.60 MB
    [2022-01-17 19:51:48 UTC] (19) wp-content/uploads/2021/10 – 1.40 MB
    [2022-01-17 19:51:48 UTC] (20) wp-includes/js/codemirror – 1.23 MB
    [2022-01-17 19:51:48 UTC] (21) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/fonts – 1.09 MB
    [2022-01-17 19:51:48 UTC] (22) wp-includes/ID3 – 1.08 MB
    [2022-01-17 19:51:48 UTC] (23) wp-content/plugins/weforms/assets/js – 1.05 MB
    [2022-01-17 19:51:48 UTC] (24) wp-content/themes/crio/images – 1.05 MB
    [2022-01-17 19:51:48 UTC] (25) wp-content/plugins/boldgrid-inspirations/assets/css/font-awesome/fonts – 1.04 MB
    [2022-01-17 19:51:48 UTC] (26) wp-includes/js/tinymce – 1.03 MB
    [2022-01-17 19:51:48 UTC] (27) wp-content/plugins/weforms/assets/wpuf/vendor/font-awesome/fonts – 1.03 MB
    [2022-01-17 19:51:48 UTC] (28) wp-content/themes/crio/inc/boldgrid-theme-framework/assets/img – 985.11 KB
    [2022-01-17 19:51:48 UTC] (29) wp-content/plugins/weforms/assets/images – 978.61 KB
    [2022-01-17 19:51:48 UTC] (30) wp-content/themes/crio/images/welcome – 975.92 KB
    [2022-01-17 19:51:49 UTC] Signal received: 15 {“signo”:15,”errno”:0,”code”:0}

    #47026
    Brandon C
    Keymaster

    Hi Joon,

    I’m sorry to hear that you are some problems creating backups on your website but we will do our best to help you get things working again!

    Generally when Total Upkeep backups fails without detecting any errors it means that the backup process was terminated directly by the web server, usually because of resource consumption.

    One feature that we added to our WordPress backup plugin is the ability to change the compressor used for generating backup files which allows it to work in a variety of hosting environments. In most cases changing the Backup Compressor settings to use System Zip allowed most users to get backups working correctly.

    Please let us know if the problem persists after switching to System Zip or if you have any other questions for us, we are always happy to help!

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