Total Upkeep Backup error cannot close ZIP archive file

Hi Ines,

Sorry to hear you’re experiencing issues with your Total Upkeep backups.

This video is a little old but we helped another user address this same issue.

From what I’ve seen the most common way to fix this. Navigate to Total Upkeep > Settings > Backup Process and change the Compressor to System Zip. Most of the time, this will resolve the issue where your backup freezes during the “saving archive to disk” step.

If you’re still having trouble after changing your compressor, we can find out more details about what went wrong by examining your logs. Navigate to Total Upkeep > Tools > Logs and locate the archive-xxxxxx.log for one of your failed backups, and paste the logs you find there here so we can take a closer look for you.

I hope this helps! Please let us know if you need further assistance.