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Assistance needed sorting out the reason backup failure. Message: your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKIL” signal.
[2023-09-20 19:14:50 UTC] PHP Version: 7.4.33
[2023-09-20 19:14:50 UTC] WordPress Version: 6.2.2
[2023-09-20 19:14:50 UTC] Total Upkeep version: 1.15.7
[2023-09-20 19:14:50 UTC] getpgid support: Available
[2023-09-20 19:14:50 UTC] Backup process initialized.
[2023-09-20 19:14:50 UTC] Backup process initialized.
[2023-09-20 19:14:50 UTC] Process id: 718718
[2023-09-20 19:14:51 UTC] ——————————————————————————–
[2023-09-20 19:14:51 UTC] Starting dump of database…
[2023-09-20 19:14:51 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 10887112 (10.38 MB) / 11633240 (11 MB)
[2023-09-20 19:14:51 UTC] Database info: Array
(
[wppx_commentmeta] => 0
[wppx_comments] => 0
[wppx_links] => 0
[wppx_ngg_album] => 1
[wppx_ngg_gallery] => 1
[wppx_ngg_pictures] => 17
[wppx_options] => 420
[wppx_postmeta] => 959
[wppx_posts] => 544
[wppx_term_relationships] => 21
[wppx_term_taxonomy] => 7
[wppx_termmeta] => 0
[wppx_terms] => 7
[wppx_usermeta] => 34
[wppx_users] => 1
[wppx_weforms_entries] => 1
[wppx_weforms_entrymeta] => 4
[wppx_wpforms_lite] => 0
)[2023-09-20 19:14:53 UTC] Dump of database complete! $status = 1
[2023-09-20 19:14:53 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 10887408 (10.38 MB) / 13468312 (13 MB)
[2023-09-20 19:14:53 UTC] ——————————————————————————–
[2023-09-20 19:14:53 UTC] Retrieving file list.
[2023-09-20 19:14:55 UTC] Retrieving backup directory.
[2023-09-20 19:14:55 UTC] Adding Database to file list.
[2023-09-20 19:14:55 UTC] Database dump file added to file list: /home/n305gl5/boldgrid_backup/n305gl5_wp719.20230920-191451.sql / 3821402 (3.64 MB)
[2023-09-20 19:14:55 UTC] Starting archiving of files. Chosen compressor: php_zip
[2023-09-20 19:14:55 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 18363744 (17.51 MB) / 19466072 (19 MB)
[2023-09-20 19:14:56 UTC] Total files / size archived: 11061 / 3953245856 (3.68 GB)
[2023-09-20 19:14:56 UTC] Starting to close the zip file.
[2023-09-20 19:14:56 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 18631224 (17.77 MB) / 27991096 (27 MB)Hi Deborah,
Thanks for reaching out with your Total Upkeep questions!
If you receive this error while creating a backup, it means that the backup process was interrupted but without any errors being thrown. Typically, this is due to exceeding some limitation of your hosting account, such as Memory, CPU, Disk Input/Output, or a timeout.
Try creating a sanity check backup just to see if backups are completing at all and check your Pre-Flight Check for any obvious issues.
I noticed you’re running a php_zip compressor type for your backups. Try changing your compressor type to a System Zip or PclZip. Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option. System Zip is significantly faster than the PclZip or ZipArchive libraries, and may use fewer resources. Attempt to create another backup using the Default compression level.
If the backup still fails, try reducing the Compression Level. A setting of 0 will not compress the backup at all, using the lowest amount of CPU and memory. Keep in mind that this does mean that the Disk Input/Output is increased due to the larger file size.
I hope this helps, we look forward to assisting you further with this.
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