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Total Upkeep isn’t working for me. It crashes after a few seconds. What can I do? I have Premium.
Hi Juli-
The first thing to check is your backup logs to see if we can spot an error. Navigate to Total Upkeep > Tools > Logs and check your most recent log file. If you can copy and paste that here, we’ll be able to find out what’s going on for you and get you fixed up.
[2020-09-03 01:57:56 UTC] Last error: Array ( [type] => 8 [message] => Undefined index: eeCreatePostType [file] => /home/[redacted]/[redacted]/wp-content/plugins/ee-simple-file-list-pro/ee-simple-file-list-pro.php [line] => 241 ) [2020-09-03 01:57:56 UTC] PHP Version: 7.3.16 [2020-09-03 01:57:56 UTC] WordPress Version: 5.5.1 [2020-09-03 01:57:56 UTC] Total Upkeep version: 1.14.4 [2020-09-03 01:57:56 UTC] Backup process initialized. [2020-09-03 01:57:56 UTC] -------------------------------------------------------------------------------- [2020-09-03 01:57:56 UTC] Starting dump of database... [2020-09-03 01:57:56 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 62287680 (59.40 MB) / 62327072 (59 MB) [2020-09-03 01:57:56 UTC] Database info: Array ( [wp_2ubc5s_actionscheduler_actions] => 41 [wp_2ubc5s_actionscheduler_claims] => 0 [wp_2ubc5s_actionscheduler_groups] => 2 [wp_2ubc5s_actionscheduler_logs] => 121 [wp_2ubc5s_commentmeta] => 0 [wp_2ubc5s_comments] => 1 [wp_2ubc5s_links] => 0 [wp_2ubc5s_options] => 494 [wp_2ubc5s_pmxi_files] => 0 [wp_2ubc5s_pmxi_history] => 0 [wp_2ubc5s_pmxi_images] => 227 [wp_2ubc5s_pmxi_imports] => 0 [wp_2ubc5s_pmxi_posts] => 0 [wp_2ubc5s_pmxi_templates] => 0 [wp_2ubc5s_postmeta] => 6793 [wp_2ubc5s_posts] => 1179 [wp_2ubc5s_shortpixel_folders] => 0 [wp_2ubc5s_shortpixel_meta] => 0 [wp_2ubc5s_spiffy_calendar] => 3 [wp_2ubc5s_spiffy_calendar_categories] => 5 [wp_2ubc5s_term_relationships] => 82 [wp_2ubc5s_term_taxonomy] => 9 [wp_2ubc5s_termmeta] => 0 [wp_2ubc5s_terms] => 9 [wp_2ubc5s_uam_accessgroup_to_object] => 3 [wp_2ubc5s_uam_accessgroups] => 8 [wp_2ubc5s_usermeta] => 60 [wp_2ubc5s_users] => 2 [wp_2ubc5s_wonderplugin_popup] => 1 [wp_2ubc5s_wpforms_tasks_meta] => 55 ) [2020-09-03 01:57:57 UTC] Dump of database complete! $status = 1 [2020-09-03 01:57:57 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 62358704 (59.47 MB) / 69314096 (66 MB) [2020-09-03 01:57:57 UTC] -------------------------------------------------------------------------------- [2020-09-03 01:58:11 UTC] Database dump file added to file list: /home/[redacted]/boldgrid_backup/[redacted]com.20200903-015756.sql / 23930985 (22.82 MB) [2020-09-03 01:58:11 UTC] Starting archiving of files. Chosen compressor: php_zip [2020-09-03 01:58:11 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 76437224 (72.90 MB) / 78041312 (74 MB) [2020-09-03 01:58:16 UTC] Total files / size archived: 20501 / 1200892319 (1.12 GB) [2020-09-03 01:58:16 UTC] Starting to close the zip file. [2020-09-03 01:58:16 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 76806224 (73.25 MB) / 78041312 (74 MB) [2020-09-03 01:59:45 UTC] Finished closing the zip file. [2020-09-03 01:59:45 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 76806112 (73.25 MB) / 78041312 (74 MB) [2020-09-03 01:59:45 UTC] Archiving of files complete! [2020-09-03 01:59:45 UTC] Archive filepath / size: /home/dh_d7keag/boldgrid_backup/boldgrid-backup-[redacted].com-1aab8dfe-20200903-015811.zip / 906211668 (864.23 MB) [2020-09-03 01:59:45 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 76805592 (73.25 MB) / 78041312 (74 MB) [2020-09-03 01:59:45 UTC] Starting sending of email... [2020-09-03 01:59:45 UTC] Sending of email complete! Status: 1 [2020-09-03 01:59:54 UTC] Backup complete! [2020-09-03 01:59:54 UTC] Memory usage - limit / current / peak memory usage: 1073741824 / 77623928 (74.03 MB) / 100163768 (96 MB)
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