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Total Upkeep Premium plugin was installed, but didn’t have a place to set backup settings. No menu item in my WordPress Dashboard labeled Total Upkeep appeared. I changed my BoldGrid Connect Key but nothing changed. I deactivated then uninstalled Total Upkeep Premium, then tried to download the plugin again, but got the error msg “Installation failed: Destination folder already exists.”
What should I do to get a working Total Upkeep Premium installed? Thanks.Hi Jennifer,
Thanks for reaching out, that’s really odd that Total Upkeep premium is seemingly activated but you’re unable to access the plugin dashboard from the WordPress Admin area.
The first thing I would try here is, confirm that both Total Upkeep and Total Upkeep Premium are both installed and active on your WordPress website. Total Upkeep Premium needs the standard plugin to remain active as well in order to function properly.
You can confirm this from the “Plugins” section of your WordPress dashboard. If one is installed and not the other you can download the latest versions of both plugins directly from your BoldGrid Central account “Plugins” section.
You can also try accessing the Total Upkeep dashboard directly. To do that you can simply attach this path to the end of your site URL:
/wp-admin/admin.php?page=boldgrid-backup-dashboard. If you can access this dashboard from the link and still do not see the dashboard tabs please let us know so that we can look into a possible bug.I hope this helps Jennifer. Please let us know if you need further assistance with this!
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