Viewing 7 posts - 1 through 7 (of 7 total)
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  • #28864
    susan e lussos
    Guest

    Hi

    TU did not restore and now the site is down. I was wondering what does that really mean?

    #28871
    Joseph W
    Keymaster

    Hi Susan,

    Sorry to hear that the your website is down after attempting a restoration, I know how frustrating it can be when something doesn’t work as expected.

    If you can still access the WordPress dashboard for your website, could you send us the contents of the restoration log file? You can locate the logs in your dashboard by navigating to Total Upkeep > Tools > Logs. Once you see the list of log files find the restoration log, it should look similar to restore-12345.log.

    That log file should tell us what errors Total Upkeep encountered during the restoration and point us towards a solution.

    #31083
    sue
    Guest

    here’s one from the backup…

    Local & Remote
    Cron Log
    Logs
    History
    Recently Modified Files
    Logs
    Filename Size Timestamp
    archive-1602077411.log 11 KB Oct 7, 2020 08:37 am
    archive-1602259177.log 10 KB Oct 9, 2020 11:02 am
    archive-1602486908.log 11 KB Oct 12, 2020 02:20 am
    archive-1602541763.log 11 KB Oct 12, 2020 05:36 pm
    archive-1602614928.log 11 KB Oct 13, 2020 01:55 pm
    archive-1602642856.log 11 KB Oct 13, 2020 09:40 pm
    archive-1602709575.log 11 KB Oct 14, 2020 04:13 pm
    archive-1602738009.log 11 KB Oct 15, 2020 12:05 am
    archive-1603091704.log 10 KB Oct 19, 2020 02:27 am
    archive-1603194312.log 11 KB Oct 20, 2020 06:57 am
    archive-1603696503.log 11 KB Oct 26, 2020 02:31 am
    google-drive-upload.log 171 KB Oct 26, 2020 02:57 am
    archive-1603944009.log 12 KB Oct 28, 2020 11:05 pm
    archive-1604003819.log 11 KB Oct 29, 2020 03:42 pm
    archive-1604004188.log 10 KB Oct 29, 2020 03:44 pm
    orphaned-files.log 1 KB Oct 30, 2020 10:25 am
    archive-1604071532.log 12 KB Oct 30, 2020 10:36 am
    archive-1604093360.log 11 KB Oct 30, 2020 04:39 pm
    archive-1604301306.log 11 KB Nov 2, 2020 02:21 am
    restore-1604473544.log 1 KB Nov 4, 2020 02:05 am
    restore-1604473563.log 1 KB Nov 4, 2020 02:06 am
    restore-1604515055.log 1 KB Nov 4, 2020 01:37 pm
    archive-1604615869.log 1 KB Nov 5, 2020 05:39 pm
    retention-local.log 114 KB Nov 5, 2020 05:39 pm
    google-drive-connect.log 12 KB Nov 5, 2020 05:45 pm
    Built with BoldGrid. | Powered by WordPress.Support from DreamHost.Version 5.5.3
    archive-1604071532.log
    Close

    [2020-10-30 15:25:32 UTC] PHP Version: 7.4.3
    [2020-10-30 15:25:32 UTC] WordPress Version: 5.5.2
    [2020-10-30 15:25:32 UTC] Total Upkeep version: 1.14.6
    [2020-10-30 15:25:32 UTC] Backup process initialized.
    [2020-10-30 15:25:32 UTC] ——————————————————————————–
    [2020-10-30 15:25:32 UTC] Starting dump of database…
    [2020-10-30 15:25:32 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 47858576 (45.64 MB) / 49448896 (47 MB)
    [2020-10-30 15:25:33 UTC] Database info: Array
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    )

    [2020-10-30 15:25:37 UTC] Dump of database complete! $status = 1
    [2020-10-30 15:25:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 47868504 (45.65 MB) / 150902288 (144 MB)
    [2020-10-30 15:25:37 UTC] ——————————————————————————–
    [2020-10-30 15:26:13 UTC] Database dump file added to file list: /home/wp_kf7ap4/boldgrid_backup/sabianearth_com_4.20201030-152533.sql / 40725164 (38.84 MB)
    [2020-10-30 15:26:13 UTC] Starting archiving of files. Chosen compressor: php_zip
    [2020-10-30 15:26:13 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 102484600 (97.74 MB) / 150902288 (144 MB)
    [2020-10-30 15:30:31 UTC] Last error: Array
    (
    [type] => 8
    [message] => unserialize(): Error at offset 679716 of 679918 bytes
    [file] => /home/wp_kf7ap4/sabianearth.com/wp-content/plugins/w3-total-cache/Cache_File.php
    [line] => 138
    )

    [2020-10-30 15:30:31 UTC] Total files / size archived: 81846 / 8319578101 (7.75 GB)
    [2020-10-30 15:31:05 UTC] Starting to close the zip file.
    [2020-10-30 15:31:05 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674912 (102.69 MB) / 150902288 (144 MB)
    [2020-10-30 15:35:44 UTC] Last error: Array
    (
    [type] => 2
    [message] => ZipArchive::close(): Read error: No such file or directory
    [file] => /home/wp_kf7ap4/sabianearth.com/wp-content/plugins/boldgrid-backup/admin/compressor/class-boldgrid-backup-admin-compressor-php-zip.php
    [line] => 266
    )

    [2020-10-30 15:35:44 UTC] Finished closing the zip file.
    [2020-10-30 15:35:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674864 (102.69 MB) / 150902288 (144 MB)
    [2020-10-30 15:35:44 UTC] Archiving of files complete!
    [2020-10-30 15:35:44 UTC] Archiving of files did not complete successfully: Array
    (
    [error] => Cannot close ZIP archive file “/home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip”.
    )

    [2020-10-30 15:35:44 UTC] Archive filepath / size: /home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip / 0 (0.00 B)
    [2020-10-30 15:35:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 107674872 (102.69 MB) / 150902288 (144 MB)
    [2020-10-30 15:35:44 UTC] Cannot close ZIP archive file
    “/home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip”.
    [2020-10-30 15:36:20 UTC] Last error: Array
    (
    [type] => 2
    [message] => mkdir(): File exists
    [file] => /home/wp_kf7ap4/sabianearth.com/wp-admin/includes/class-wp-filesystem-direct.php
    [line] => 545

    #31082
    sue
    Guest

    From what I see the archive is empty. Perhaps something else is awry.

    [2020-11-04 07:05:44 UTC] PHP Version: 7.4.3
    [2020-11-04 07:05:44 UTC] WordPress Version: 5.5.3
    [2020-11-04 07:05:44 UTC] Total Upkeep version: 1.14.6
    [2020-11-04 07:05:44 UTC] Restoration process initialized.
    [2020-11-04 07:05:44 UTC] Memory usage – limit / current / peak memory usage: 256M / 57479088 (54.82 MB) / 57521400 (55 MB)
    [2020-11-04 07:05:44 UTC] Restore info: Array
    (
    [mode] => restore
    [dryrun] =>
    [filename] => boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201026-071547.zip
    [filepath] => /home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201026-071547.zip
    [filesize] => 2801002402
    [archive_key] => 0
    [restore_ok] => 1
    )

    [2020-11-04 07:05:44 UTC] Unzipping archive… filepath / ABSPATH: /home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201026-071547.zip / /home/wp_kf7ap4/sabianearth.com/
    [2020-11-04 07:05:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 57484328 (54.82 MB) / 57521400 (55 MB)
    [2020-11-04 07:05:44 UTC] Unzip complete! Status: WP_Error Object
    (
    [errors] => Array
    (
    [empty_archive_pclzip] => Array
    (
    [0] => Empty archive.
    )

    )

    [error_data] => Array
    (
    )

    )

    [2020-11-04 07:05:44 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 57999344 (55.31 MB) / 58823696 (56 MB)

    #31111
    Joseph W
    Keymaster

    Thank you for sending us that log information Sue!

    In the archive log file, the one that is created when making a backup, it looks like the Zip file is not closing properly and a viable backup is never generated that you can restore from.

    [2020-10-30 15:35:44 UTC] Archiving of files did not complete successfully: Array
    (
    [error] => Cannot close ZIP archive file “/home/wp_kf7ap4/boldgrid_backup/boldgrid-backup-www.sabianearth.com-bb4ef3c8-20201030-152613.zip”.
    )

    Currently it looks like your backups are set to use PCL ZIP as the compressor and one thing you can try is changing to System Zip to see if that helps you create a working backup.

    Hopefully changing the compressor helps you get backups and restorations working as expected, but please let us know if you run into any other road blocks!

    #31155
    Susan Lussos
    Guest

    Yes that worked but I am not sure I understand the purpose of TU. Is this just to back up the framework of the site — i.e. the software sans my work?

    #31169
    Jesse Owens
    Keymaster

    Hi Susan-

    Total Upkeep will keep both the software and your work saved. Everything that you write and create in WordPress is either stored in the database, or in the wp-content folder, both of which should back up for you now that you’ve solved the error with System Zip.

Viewing 7 posts - 1 through 7 (of 7 total)
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