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I have paid for the premium upgrade … but I still can’t get the upkeep plug in to back up my site… at least i can’t find the back up files to export… I’ve initiated nearly a dozen back ups and the only one that is listed is one that was done in July…
please help
Hi Curt-
Thank you for purchasing the Total Upkeep backup plugin, we’ll be happy to make sure it’s working correctly for you.The first thing to check is your backup logs. If you have a couple of minutes, check out this video where our developer walks you through the most common troubleshooting steps to take, including how to check your logs:
Try switching the compressor to System Zip as Brad mentioned, and if you’re still having trouble, reply with the log from your backup so we can take a closer look.
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