Hi Akshay,
Thank you for reaching out. I’m sorry to hear you’re having issue with your Total Upkeep premium plugin but we are happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.
Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like archive-XXXXXXXX.log
. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.
We look forward to hearing from you Akshay!