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Hi all,
I’m running into an issue trying to use total upkeep to transfer my site.
After hitting upload on my destination site following copying the download link i get the following message “Could not retrieve the remote file. It may not be a ZIP file, or the link is no longer valid.”
The backup is on the web server and i have tried refreshing the link a few times and using the new one to no avail so I’m not sure whats going on.
Any ideas?
Hi George-
First, a couple of questions- how large is your backup? Are you transferring between two hosts, or from a development environment to a production environment?
Here are a couple things you can try to troubleshoot.
First, try pasting the download link directly into a browser tab to see if the download link is working. If that also fails, try making a new backup for transfer.
One of the most common causes of this issue is that the backup file is too large, or taking too long to transfer, and is timing out. If that’s the case, you may need to upload your backup file manually to restore it.
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