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Hi there,
I can’t seem to get my backup working. My host is Dreamhost and i’m connected to WordPress. I have tried the system zip compressor in settings but it doesn’t seem to work.
When I go ahead to do the backup I get this message “Your backup failed, and we were unable to detect any fatal errors. This usually happens when your hosting provider kills a backup process using the “SIGKILL” signal. To learn more about this as well as troubleshooting techniques, please click here.”
If you could help me fix this I would appreciate it thank you.
[2022-11-29 19:24:24 UTC] PHP Version: 8.0.22
[2022-11-29 19:24:24 UTC] WordPress Version: 6.1.1
[2022-11-29 19:24:24 UTC] Total Upkeep version: 1.15.2
[2022-11-29 19:24:24 UTC] getpgid support: Available
[2022-11-29 19:24:24 UTC] Backup process initialized.
[2022-11-29 19:24:24 UTC] Backup process initialized.
[2022-11-29 19:24:24 UTC] Process id: 71122
[2022-11-29 19:24:24 UTC] ——————————————————————————–
[2022-11-29 19:24:24 UTC] Starting dump of database…
[2022-11-29 19:24:24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 53287368 (50.82 MB) / 54100480 (52 MB)
[2022-11-29 19:24:24 UTC] Database info: Array
(
[wp_vs7adv_actionscheduler_actions] => 201
[wp_vs7adv_actionscheduler_claims] => 0
[wp_vs7adv_actionscheduler_groups] => 8
[wp_vs7adv_actionscheduler_logs] => 557
[wp_vs7adv_ahm_events] => 32
[wp_vs7adv_ahm_pages] => 7
[wp_vs7adv_aioseo_cache] => 19
[wp_vs7adv_aioseo_notifications] => 2
[wp_vs7adv_aioseo_posts] => 4
[wp_vs7adv_commentmeta] => 0
[wp_vs7adv_comments] => 76
[wp_vs7adv_e_events] => 14
[wp_vs7adv_e_notes] => 0
[wp_vs7adv_e_notes_users_relations] => 0
[wp_vs7adv_e_submissions] => 0
[wp_vs7adv_e_submissions_actions_log] => 0
[wp_vs7adv_e_submissions_values] => 0
[wp_vs7adv_itsec_bans] => 0
[wp_vs7adv_itsec_dashboard_events] => 42
[wp_vs7adv_itsec_distributed_storage] => 0
[wp_vs7adv_itsec_fingerprints] => 0
[wp_vs7adv_itsec_geolocation_cache] => 0
[wp_vs7adv_itsec_lockouts] => 0
[wp_vs7adv_itsec_logs] => 283
[wp_vs7adv_itsec_mutexes] => 0
[wp_vs7adv_itsec_opaque_tokens] => 0
[wp_vs7adv_itsec_temp] => 2
[wp_vs7adv_itsec_user_groups] => 5
[wp_vs7adv_links] => 0
[wp_vs7adv_nextend2_image_storage] => 0
[wp_vs7adv_nextend2_section_storage] => 1
[wp_vs7adv_nextend2_smartslider3_generators] => 0
[wp_vs7adv_nextend2_smartslider3_sliders] => 1
[wp_vs7adv_nextend2_smartslider3_sliders_xref] => 0
[wp_vs7adv_nextend2_smartslider3_slides] => 2
[wp_vs7adv_options] => 951
[wp_vs7adv_postmeta] => 3997
[wp_vs7adv_posts] => 417
[wp_vs7adv_term_relationships] => 33
[wp_vs7adv_term_taxonomy] => 23
[wp_vs7adv_termmeta] => 1
[wp_vs7adv_terms] => 23
[wp_vs7adv_usermeta] => 295
[wp_vs7adv_users] => 5
[wp_vs7adv_wc_admin_note_actions] => 78
[wp_vs7adv_wc_admin_notes] => 67
[wp_vs7adv_wc_category_lookup] => 1
[wp_vs7adv_wc_customer_lookup] => 5
[wp_vs7adv_wc_download_log] => 0
[wp_vs7adv_wc_order_coupon_lookup] => 0
[wp_vs7adv_wc_order_product_lookup] => 27
[wp_vs7adv_wc_order_stats] => 17
[wp_vs7adv_wc_order_tax_lookup] => 0
[wp_vs7adv_wc_product_attributes_lookup] => 0
[wp_vs7adv_wc_product_download_directories] => 2
[wp_vs7adv_wc_product_meta_lookup] => 8
[wp_vs7adv_wc_rate_limits] => 0
[wp_vs7adv_wc_reserved_stock] => 0
[wp_vs7adv_wc_tax_rate_classes] => 2
[wp_vs7adv_wc_webhooks] => 0
[wp_vs7adv_woocommerce_api_keys] => 0
[wp_vs7adv_woocommerce_attribute_taxonomies] => 0
[wp_vs7adv_woocommerce_downloadable_product_permissions] => 0
[wp_vs7adv_woocommerce_log] => 0
[wp_vs7adv_woocommerce_order_itemmeta] => 335
[wp_vs7adv_woocommerce_order_items] => 37
[wp_vs7adv_woocommerce_payment_tokenmeta] => 20
[wp_vs7adv_woocommerce_payment_tokens] => 5
[wp_vs7adv_woocommerce_sessions] => 7
[wp_vs7adv_woocommerce_shipping_zone_locations] => 0
[wp_vs7adv_woocommerce_shipping_zone_methods] => 0
[wp_vs7adv_woocommerce_shipping_zones] => 0
[wp_vs7adv_woocommerce_tax_rate_locations] => 0
[wp_vs7adv_woocommerce_tax_rates] => 0
[wp_vs7adv_wpforms_tasks_meta] => 3
[wp_vs7adv_wpmailsmtp_debug_events] => 0
[wp_vs7adv_wpmailsmtp_tasks_meta] => 1
[wp_vs7adv_wpr_rocket_cache] => 19
[wp_vs7adv_wpr_rucss_used_css] => 0
[wp_vs7adv_yoast_indexable] => 188
[wp_vs7adv_yoast_indexable_hierarchy] => 132
[wp_vs7adv_yoast_migrations] => 23
[wp_vs7adv_yoast_primary_term] => 0
[wp_vs7adv_yoast_seo_links] => 153
)[2022-11-29 19:24:25 UTC] Dump of database complete! $status = 1
[2022-11-29 19:24:25 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 53291808 (50.82 MB) / 56692976 (54 MB)
[2022-11-29 19:24:25 UTC] ——————————————————————————–
[2022-11-29 19:24:48 UTC] Database dump file added to file list: /home/dh_77k2g4/boldgrid_backup/digitalbeardesign_co_uk.20221129-192424.sql / 11289986 (10.77 MB)
[2022-11-29 19:24:48 UTC] Starting archiving of files. Chosen compressor: php_zip
[2022-11-29 19:24:48 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 69535512 (66.31 MB) / 71130360 (68 MB)
[2022-11-29 19:24:58 UTC] Total files / size archived: 22948 / 337386492 (321.76 MB)
[2022-11-29 19:24:59 UTC] Starting to close the zip file.
[2022-11-29 19:24:59 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 70312216 (67.05 MB) / 71130360 (68 MB)
[2022-11-29 19:26:34 UTC] Backup process running: Yes (pgid = 500259)
[2022-11-29 19:28:34 UTC] Backup process running: NoHi Nicole,
Thanks for reaching out, I’m sorry to hear about the problems creating your backup.
This error typically occurs if the backup process is terminated without an error due to exceeding some limit of your hosting account. Check out this detailed list of steps you can take to troubleshoot this error.
To summarize the article, here are the most common ways to fix this:
- Navigate to Total Upkeep > Settings > Backup Process. If System Zip is available, choose that option.
- In the same menu, check the box to enable the Filelist Analysis and attempt to create another backup. Then, navigate to Total Upkeep > Tools > Logs, and look for the most recent log that ends in
filelist.log. Examine the filelist and look for any very large files or directories. You can then delete those files if you don’t need them, or exclude them from your backups to conserve resources. - Follow these instructions to increase your Max Execution Time and Memory Limit
- The topic ‘Total Upkeep up Backup failing without error’ is closed to new replies.
