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Hi, we have inMotion hosting and access to BoldGrid through them for https://ryanblanski.com. However we accidentally, built our site using your free demo login by mistake. We have tried several times to transfer the demo site, https://demo2.cloudwp.dev/trial-5zy91980/, using the transfer link and keep getting the following error msg, “Could not reach the URL address. HTTP error: 500 (error)”. Please let advise. Thanks, Felicia
Hi Felicia!
If you cannot use the Download Link option to transfer your backup from the previous server to the new one then the best way to migrate that backup is to directly upload your backup file to the new location.
The first step is to download the backup from Total Upkeep to your local machine. After downloading the backup, open up the WordPress dashboard for your new website and navigate to Total Upkeep > Backup Archives. Once you have the Backup Archives opened click the Upload Backup button. You should then see two options to upload your backup, the Download Link option at the top and the File from Local Computer on the bottom. Use the Local file option and select the backup archive file you downloaded previously to upload it to your website. You should now see the Backup listed in your archives on the new website, ready to be restored! Please let us know if you have any additional questions for us, we are always happy to help!
Inmotion hosting is saying that they believe the failure is due to an issue on the server where our demo site is located, 151.139.128.11, is this accurate and if so is there a solution?
We tried that several times as well and it errors out after 1.5GB of the 4.4GB. Is there another option to get this demo site transferred to our site ryan Blanski.com through InMotion hosting.
Hi Felicia!
If you are you trying to transfer your Cloud WordPress backup to https://ryanblanski.com/ then I think I know what the problem is. Currently there does not appear to be an active WordPress installation there and the Download Link for Total Upkeep will only work as expected if it is used inside of another WordPress website.
We have a migration guide in our support center that demonstrates how to use Total Upkeep to manage WordPress to WordPress migrations and hopefully the steps in that guide help you get your information moved over properly.
Once you get WordPress set up on https://ryanblanski.com/ and install Total Upkeep there you should be able to input the Download Link in the WordPress dashboard for your website with InMotion and restore your backup, but if you run into any further difficulties please let us know and we will continue to troubleshoot this issue!
We had a word press / bold grid install on ryanblanski.com but when we could not get the transfer link to successfully upload we deleted it to see if there was some way to install the demo site to ryanblanski.com I stead. Apparently that is not an option but we did see an option to send the backup file to an ftp so we did that and put a ticket in for inmotion hosting to restore it to ryanblanski.com however we are concerned because the file in the ftp is only 3.69GB and the backup file on bold grid says it is 4.36GB
Hi Felicia!
I am happy to see that the InMotion team was able to get the backup of your demo site restored on ryanblanksi.com! Have you noticed any missing data following the restoration? Unfortunately I do not have a reasonable explanation for the difference in file sizes, but hopefully nothing major is missing and your website is working as expected.
Please let us know if you ever have any other questions for us in the future!
We were finally able to successfully download a backup to our computer and transfer it via FileZilla that was the full 4.36GB and that is what they used to restore the site to ryanblanski.com. It appears everything is there ? thanks for following up with us.
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