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Continuing out other discussions:
Your ticket ID is: 25834I have finished the move and the Total Upkeep made it happen. However, I can’t get my premium key to work and open up all the advanced features on the new server. Same domain, same website I purchased this for, it’s just sitting on a different server ( I was trying to upgrade my WP presence). I did find a place to insert my connect key – it just swallows it and does not release the features. I want to get back to store copies on my GD. Thanks for the help
Hi David,
Thanks for reaching out. I went ahead and looked up your account and I only see the connect key listed and not a premium connect key that would enable your Total Upkeep Premium features. Is it possible that you were previously hosted by one of our premium hosting partners which would have given you a free connect key? If that’s the case you would need to purchase a new Total Upkeep premium subscription.
It is possible you that you have another account that is attached to the premium key. You can check your BoldGrid Central account under the premium keys section to obtain it. You may need to follow this link to reset your BoldGrid Central account password.
Thanks David, we look forward to assisting you further with this!
Yes I see the connect key, but I also have in my hand an Boldgrid invoice #9822 dated October 30, 2023 – for a Total Upkeep Premium $30.00 key.The accountant says the card was charged on October 31, 2024.
I distinctly remember there was a 2 key sequence in here. I used this particular key for the duration until I changed out of the these servers. Since this was a premium key (and I operated it as such), I was expecting the key to go to the new site since I didn’t change any domains, etc as I was told when I asked support if the key was to follow the move.
Or did I not read the marketing correctly? DavidI do have the invoice I can up upload to you addressed to White River Methodist Church (your addressing: White Methodist Church, Box 26, Meeker, CA 90245). You did address this invoice Meeker, CA and not CO and ran the zip code for El Segundo – if that’s a problem. Be that as it may, I received my boosted key and have been using it more than 6 months.
Thanks for fixing this issue, DavidHi David,
I’m sure we can get this sorted out for you, we’d just need you to reach out to BoldGrid Premium support because we do not take personal information here in the public forum. You can reach out to premium support directly from your BoldGrid Central account or by emailing support@boldgrid.com and we can further investigate the subscription and charge.
To access the premium support channel log in to BoldGrid Central and click the “question mark” icon in the upper right hand corner. From there, scroll down, click premium support and fill out the form. Please provide the last four digits of the credit card used to make your purchase and our reps can look it up using that information.
Thanks David!
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