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Hello!
We (True Value) purchased a 5-site license for W3TC and our renewal date is coming up. Unfortunately, an employee who previously worked for us had setup the account (Praveen Kumar Killivalavan). I do not know what email address was used. The site that I know for sure that the license is being used on is -removed-( an internal-only site in our network). It’s also possible the account may have been under -removed-
How can I transfer the license to another user /email so we can renew it through the portal?
Thank you!
-EricHello Eric,
Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information for your initial request as this is a public forum.
I’ve sent the email with all the requested information to the email addresses you provided via the W3 Total Cache support channel.
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!
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