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We had our computer crash. When that happened our pre-established link to log into BoldGrid went with it. I am having trouble with inputting the right information to log in so I can do maintenance on our website. I have the password for our previous email user Id however I don’t seem to have the right email user Id anymore. Can you assist me in getting the correct information for logging in? Thank you.
Hello Brad,
Thanks for reaching out, I know it’s frustrating not to be able to log into your site.
Can you share more information on what site you are trying to log into? If you are trying to log into your WordPress admin we don’t have access to your site or login to your WordPress.
While BoldGrid makes the software that runs your website, we don’t have any access to your site or login information. We do have a detailed guide on 5 different ways you can reset your password and find your login information.
If you are trying to log in and get your BoldGrid central account and having issues accessing your cloud please let me know.
Thanks
Elana D.Elana,
Thank you for your reply. I did some more investigating and did go through the help steps. I was able to eventually find the right link to log in. I had the right credentials but just needed the right page. Have a good day.
Brad
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Viewing 4 posts - 1 through 4 (of 4 total)
