Viewing 4 posts - 1 through 4 (of 4 total)
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  • #127307
    Renante
    Guest

    Hello,

    I previously had W3 Total Cache running on my WP Multisite install. Now, I switched it back to a single site install. When I try to activate W3 Total Cache plugin, it refuses to activate saying “Cannot be activated due to a fatal error”. I have already tried deleting and installing the plugin but no success. Please advise.

    Thanks!

    #127330

    Hello Ranante,

    Thank you for reaching out and I am happy to help!
    Can you please follow the steps below to completely remove and re-install the W3 Total Cache and see if the problem persists:
    1. Deactivate and Delete Plugin
    2. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    3. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    4. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    5. Go to your wp dashboard and re-install W3 Total Cache

    Thanks!

    #127390
    Renante
    Guest

    Worked like charm! Thank you!

    #127453

    Hello,

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 4 posts - 1 through 4 (of 4 total)
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