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Im new to WordPress and trying to back up my site. It was baking up quickly and easily in the 1st month (December) but now won’t back up using the total upkeep plugin. Im not getting any error messages, its just freezing/not doing anything even when left overnight. The file size is 3.4GB. I’ve upgraded to 5GB memory in codeguard so there should be enough space. Any ideas why? Im not sure if I was using total upkeep to begin with or if this is recently installed (since its a new site there are so many changes daily) and if not what I was using before that worked.
Thank youHi Eve-
I’m sorry to hear about the backups failing, we’ll be happy to help out. Total Upkeep makes a log every time you create a backup, and that’s going to be the place we want to check first.
Navigate to Total Upkeep > Tools > Logs and look for your most recent log with a name like
archive-XXXXXXXX.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.Thanks Jesse. The last backup in the logs was December 15th, its been unable to back up since then. archive-1608008125.log
Hi Eve-
Thanks for that additional information! So, when you attempt to make a new backup now, it doesn’t even make a log file?
Additionally, can you click on archive-1608008125.log and get the information inside for us to check?
Correct, it does nothing. When I click backup it sometimes looks like to starts and then freezes about 1/4 way through or does nothing but will say something like total upkeep began archiving 54 minutes ago but is inactive.
Info inside that log I sent you on 12/15:
[2020-12-15 04:55:25 UTC] PHP Version: 7.2.34
[2020-12-15 04:55:25 UTC] WordPress Version: 5.6
[2020-12-15 04:55:25 UTC] Total Upkeep version: 1.14.9
[2020-12-15 04:55:25 UTC] Backup process initialized.
[2020-12-15 04:55:25 UTC] ——————————————————————————–
[2020-12-15 04:55:25 UTC] Starting dump of database…
[2020-12-15 04:55:25 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 91399832 (87.17 MB) / 92099664 (88 MB)
[2020-12-15 04:55:25 UTC] Database info: Array
(
[redacted for length – JO]
)[2020-12-15 04:55:27 UTC] Dump of database complete! $status = 1
[2020-12-15 04:55:27 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 91390672 (87.16 MB) / 101800640 (97 MB)
[2020-12-15 04:55:27 UTC] ——————————————————————————–
[2020-12-15 04:55:29 UTC] Database dump file added to file list: /home1/[redacted]/boldgrid_backup/[redacted].20201215-045525.sql / 36886126 (35.18 MB)
[2020-12-15 04:55:29 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-12-15 04:55:29 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 115539560 (110.19 MB) / 132799056 (127 MB)
[2020-12-15 04:55:36 UTC] Total files / size archived: 34443 / 3414118755 (3.18 GB)
[2020-12-15 04:55:36 UTC] Starting to close the zip file.
[2020-12-15 04:55:36 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 115931344 (110.56 MB) / 132799056 (127 MB)Thanks for that info Eve!
This backup in December may not have completed, but I think our main issue to troubleshoot is that you can’t create any new backups- after it starts it just “freezes” like you described.
That sounds like it might be an AJAX Error, a type of JavaScript error. It’s possible that might be caused by a security plugin preventing Total Upkeep’s admin-ajax requests from going through. If you’re using a security plugin, try temporarily deactivating it, run another backup, and see if it’s able to complete.
If that works, let us know which plugin you deactivated so we can try to recreate the error on our end and get it fixed.
If that still doesn’t work, we might be able to get some more information from your browser’s error console. Check out this video where Total Upkeep’s lead developer Brad shows you how to troubleshoot an AJAX error.
I tried deactivating the wordfence plugin and running the backup again but now it’s not even showing any progress or database size when I try to run the backup.Thats the only security plugin I have. Going to watch the video you sent now
Watched the video but I don’t have a get download button or link as its not backing up so I can’t click that as per the video. I followed the inspect-network-xhr instructions on the total upkeep dashboard page while it says backup in progress and is frozen. I went to admin-ajax.php response and it says success.
I do see 2 warning though:
Bartender API access denied.
SerpResultsMetrics.handleError @ content_page.js:2622
SerpResultsMetrics.receive @ content_page.js:2572
(anonymous) @ content_page.js:2415
common.min.js:2 commonL10n.dismiss is deprecated since version 5.5.0! Use wp.i18n instead.Hi Eve-
Thanks a lot, nice work on finding those JavaScript warnings. Those look like they’re part of your MozBar browser extension, so I don’t think those are related to the issue with Total Upkeep, especially since your admin-ajax response says success.
So for our next steps, we’ll need to do a little more digging.
First, it’s possible that Total Upkeep just isn’t finding your logs for some reason. If you have access to a File Manager through your Host, or FTP, check your backup directory to see if you can find any logs that aren’t showing up in your Dashboard. By default, this will be in your home directory, in a folder called boldgrid_backups. If you find any logs from the last few attempts we’ve made, reply back here with the information in those logs.
Next, it’s possible that some error might be logged on your server itself. You may need to get in touch with your hosting provider to find these logs. Ask them to take a look at any server errors logged from around the time you attempted your last backup, and provide them to you so you can let us know what they say.
Finally, sometimes it helps to change your Backup Compressor to another option. Navigate to Total Upkeep > Settings > Backup Process and try switching the Compressor to System Zip.
I found the bold grid backups in my host files but it won’t let me copy the content and paste here and there’s no where to upload a screenshot.It shows files from today and 12/4. Permissions are all 0644m tex/x-generic (except 1 application and 1 https/unix-directory). Files today named bold grid-backup x 3 ranging 169.48MB-1.48GB …and [redacted].20210113-192529.sql (3 versions, other 2 end 33 and 35) plus a logs-long list of numbers
Im wondering if its a possible storage issue? Where should this be downloading to? I can now see options: download to local machine, restore and get download link which weren’t there before.On the right column under remote storage its not showing anything connected. FTP – it says go to settings page and drive, s3, dream objects and total upkeep premium all say to upgrade.
I just received this email:
Hello,
A backup archive has been created for [redacted]
Backup details:
Estimated Pause: 1.82 seconds
Duration: 195.41 seconds
Total size: 3.33 GB
Archive file path: /home1/[redacted]/boldgrid_backup/boldgrid-backup-[redacted]-9473b3d9-20210113-215437.zip
Archive file size: 2.52 GB
Compressor used: system_zip
Backup triggered by: eve ([redacted])FILE AND FOLDER SETTINGS
Included: WPCORE,/wp-content
Excluded: .git,node_modulesDATABASE SETTINGS
Tables Excluded: NoneYou can manage notifications in your WordPress admin panel, under Total Upkeep settings.
For help with restoring a Total Upkeep archive file, please visit: https://www.boldgrid.com/support/advanced-tutorials/restoring-boldgrid-backup/
Want to store your backups on Google Drive and Amazon S3, restore individual files with just a click, and have access to more tools? Get Total Upkeep Premium! – https://www.boldgrid.com/update-backup?source=bgbkup-email
Best regards,
The Total Upkeep plugin
So I guess now its just a case of my previous message as to storage? Thank you
Under backup storage it is successfully configured to web server, is that correct and enough? Thanks for your assistance today, this has been stressful to figure out yesterday and today.
Hi Eve-
Looking at that email, it looks like switching to system_zip was what did the trick!
It’s possible that your web host might not allow excessive storage in your hosting account, but I don’t think that was what was causing the issues. Now that you’ve got a good backup, you should check your backup directory for any backups that didn’t make it to the full 2.5GB size and make sure to delete them since they are not complete, just to save space.
As for backup storage, generally speaking it’s a good idea to keep your backups in more than one location to avoid “keeping all your eggs in one basket.” Downloading them to your computer is a good option. You can use an FTP server in the free version, or upgrade to get the option to save your backups to Google Drive or Amazon, among others.
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