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Posts
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Hi there,
I got this note from Total Upkeep:
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Hello,
We were unable to create a backup of your website due to the following:Fatal error: Uncaught Error: Call to a member function get() on null in /home/[redacted]/triangleareamobiletireshop.com/wp-content/plugins/wpforms/src/Integrations/UsageTracking/UsageTracking.php:175
Stack trace:
#0 /home/[redacted]/triangleareamobiletireshop.com/wp-content/plugins/wpforms/src/Integrations/UsageTracking/UsageTracking.php(146): WPForms\Integrations\UsageTracking\UsageTracking->get_license()
#1 /home/[redacted]/triangleareamobiletireshop.com/wp-content/plugins/wpforms/src/Integrations/UsageTracking/SendUsageTask.php(101): WPForms\Integrations\UsageTracking\UsageTracking->get_data()
#2 /home/[redacted]/triangleareamobiletireshop.com/wp-includes/class-wp-hook.php(287): WPForms\Integrations\UsageTracking\SendUsageTask->process(NULL)
#3 /home/[redacted]/triangleareamobiletireshop.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#4 /home/[redacted]/triangleareamobiletireshop.com/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#5 /home/[redacted]/triangleareamobiletireshop.com/wp-content/ in /home/[redacted]/triangleareamobiletireshop.com/wp-content/plugins/wpforms/src/Integrations/UsageTracking/UsageTracking.php on line 175
Best regards,
The Total Upkeep plugin
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When I logged in this morning I was able to create and restore a backup of the site without visible issue.
I can also see that a backup was successfully created and saved both to the website and the Google Drive as expected 30 minutes later than expected (and after this email was sent).
Can you help me confirm that:
A) the plugin is working correctly and
B) clarify why we saw this error and how it was resolved?
Thanks!Hi Sarah-
I’ll start with an answer to your second question:
B) clarify why we saw this error and how it was resolved?
All of the errors in the stack trace reference the WP Forms plugin, specifically a fatal error while WP Forms was using its Usage Tracking feature.
It looks like it had an error trying to find your WP Forms Pro license in this line:
return wpforms()->pro ? wpforms()->license->get() : '';
If you have WP Forms Pro, I would reach out to their Pro Support to file a bug report, and provide that error message to them. Since it’s no longer occurring, I’d speculate that this was a temporary glitch fetching your license.
Since the error occurred during Usage Tracking, you may be able to avoid this error in the future by going to WP Forms > Settings > Misc and disabling the option for Allow Usage Tracking.
As for your first question, it looks like Total Upkeep was functioning correctly, it’s designed to let you know if a fatal error occurs during a backup, and since it successfully created your backups and sent them over to Google Drive a little later, it sounds like its doing exactly what it was meant to.
Thanks Jesse — I’ve got a bug error already queued up with them so I’ll follow up to that with this error.
Glad to help Sarah! Let us know if you have any more questions, we’re happy to help. If you have a minute to spare, leave a review for Total Upkeep here.
- The topic ‘Unable to Create Backup — Fatal Error Notification’ is closed to new replies.
