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One of the widgets is showing critical error. Confirmed that php.ini settings are on a decent modern configuration; we have a staging environment of the site that is fully up-to-date in terms of plug-ins, themes and wp core. That is running on php 8.1, still experiencing critical error. (https://staging.hampshirearts.org/)
The live version of the page is on php 8.0. on WP 6.1.1, the only update showing as available is update for W3 Total Cache. During the investigation of the guidance on BoldGrid’s own documentation is to go through the Appearance/Customize option, but the expected behavior of the editor is not happening–it is hanging up giving no edit options –just BoldGrid logo and blank window. After numerous purges of the caches, the problem persists, so it is not a cache issue. Site is using Grid One Theme.Hi Sharon,
Thanks for reaching out and thanks for using the Grid One theme with BoldGrid Post and Page Builder for WordPress!
I don’t think your issue is due to caching you can try purging cache and then deactivating the W3 Total Cache plugin altogether to test this.
When did you first notice this issue occurring? Was it after a WordPress core or plugin update? You mentioned you were running WordPress version 6.1.1. could you try updating to the latest version (6.2) and then see if your able to access the footer widgets in the customizer?
If you don’t mind sending a list of your active plugins we can test this issue on our end to see if we can replicate the error and address it directly.
I think more importantly this issue could be because you’re using Grid One which is considered a BoldGrid V1 (legacy) theme. The V1 themes only are no longer support and only receive minimal updates. We recommend everyone switch to Crio Pro WordPress theme which has the Grid One theme built into the BoldGrid Inspirations plugin. Crio comes with over 400 customizable option specifically custom header and footer control that I think would be most beneficial to you.
I hope this helps. We look forward to assisting you further with this.
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