Hi Jenjoom-
Thanks for your purchase of Total Upkeep Premium so that you can save your backups to Google Drive, I’m sorry to hear about the problems activating your purchase.
There are two possible solutions to the problem you’ve described. You mentioned you already updated the key, which is the most common solution. Double-check that you’re using the license key that Total Upkeep was added to.
The other possibility is that the premium extension plugin isn’t installed. Both the main free plugin and the premium extension are required to be active for you to get your premium features.
You can download the premium extension directly from this link. Then, you can install it from your Plugins > Add New > Upload option in your Dashboard.
If you’ve got both plugins active, I recommend reaching out to our Premium Support team so we can double-check your license key and make sure you get the features you paid for.