Hello Tiffany,

Sorry to hear you’re seeing that error message when trying to upload your images! Our team is here to help and we’ll do everything we can to get this sorted.

There are a few common reasons why this might happen, such as exceeding the maximum file size limit, incorrect file permissions on the uploads folder, server resource limitations (like the PHP memory limit), incompatible plugins or themes, or issues with your internet connection.

It might also help to clear your browser cache or try uploading the images with a different browser.

Also, is it just the one image you have issues with? If you upload another image does it work? If so it could be the file size of the image. Updating your file upload features in your php server settings should resolve the image not getting uploaded.

Please let us know if you’re still having trouble, and we’ll be happy to assist further!

Thanks,

Elana D.