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Hi Support,
I’ve removed the total cache plugin. However, when trying to delete another plugin I have this message. I was eventually able to delete the plugin in question below, however, I need to remove residue files as I believe they have been causing a problem on the website now I have installed Airlift. Any advice would be helpful.
Here is the error message: Deletion failed: W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/cp338598/public_html/wp-content/object-cache.php. {“success”:true,”data”:{“delete”:”plugin”,”slug”:”wp-staging”,”plugin”:”wp-staging\/wp-staging.php”,”pluginName”:”WP STAGING WordPress Backup Plugin – Backup Duplicator & Migration”}}
This is my third submission. Every time I submit there’s an error message: Error: Are you sure you wanted to do that?
If you got three emails, my apologies.Kind regards,
Sandra.Hello Sandra,
Thank you for reaching out and I am happy to help!
Can you please share some information on why you decided to remove the W3 Total cache plugin?
And to answer your question:
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!
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