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Hi, I have my WordPress dashboard completely broken because of the W3 Total Cache Plugin. It doesn’t update, I cannot delete it, none of my other plugins are updated (everything fails). I cannot even save changes to any page, post, etc., etc.
I have a professional theme from HeyThemers (Van Kar Way) bought a few years ago on Themeforest. I have reached to the theme owner and developer through the premium support service and he told me that the problem resides with your plugin.
Can you help in anyway? I have a worldly renowned architects page on that server and while the front-office is (still) running, the backoffice is completely broken. The front end only stays active if W3 Total Cache is disabled. Now I cannot even enable the plugin. Nothing is working.
Can you please help me? What should I do?
Thank you for your service and support.Hello,
I am sorry about the issue you are experiencing and I am happy to help!
Can you please completely remove the W3 Total Cache and install the fresh version?1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!
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