Tagged: Account, BoldGrid Central
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AuthorPosts
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June 18, 2024 at 9:35 am #133002
Christian
GuestHello,
We recently changed hosts for our domain/dns and when we finished the file migration was completed we no longer had access to premium. We cant seem to find the license code anywhere and dont have an email with it included.
June 18, 2024 at 9:38 am #133019Brandon C
KeymasterHi Christian,
Thanks for reaching out with your BoldGrid Questions! In order to access your BoldGrid Premium Connect key you’ll need to log in directly to your BoldGrid Central account. The key can be found inside of the “Connect Keys” section or the dashboard.
You can also download your premium plugins from the “Plugins” section of that same dashboard and if you need to reset your BoldGrid Central account password you can do so by following this link.
I really hope this helps! Let us know if we can answer anything else for you.
June 18, 2024 at 2:45 pm #133026Christian
GuestI need help recovering our email then. We have no recollection of making account, we only remember having to pay through the WordPress website and it giving us premium.
June 18, 2024 at 2:57 pm #133028Brandon C
KeymasterHi Christian,
There’s no way for us to actually locate your information without knowing the email address you have on file. It’s possible your premium service was provided through one of our Premium Web Hosting providers. In that case, if you switched web host and your new host is not a part of our partner network the premium license key may have expired.
If you were hosted by one of our premium partners and the account is still active you should be able to log into BoldGrid Central using the same credentials you use to log into your web hosting account with the partner network.
If you were not a part of our premium partner network and you remember the purchasing the license key at some point you can provide the last four digits of the card you used to sign up for our services and we may be able to look the account up that way. If you have this information please send it to our billing support directly support@boldgrid.com for privacy purposes and we will look it up for you. Hopefully, that way we can find the email attached to your account so that you can reset it using the form.
Thanks Christian, were here to help if you have more questions.
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