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I logged into the BoldGrid central, however, when attempting to login to the admin panel of my site http://www.cbd4epilepsy.us I receive an error message. I have attempted the reset password several times and still cannot gain access to the site.
Hello,
Thanks for contacting us. BoldGrid Central is a separate entity and has a different username and password than your BoldGrid site. When you initially installed BoldGrid you would have created a username and password and that is the one you need to use to login. If you have forgotten your password you should have a “lost your password link on the page here that will send an email to reset the password to the address provided during your setup of BoldGrid. If the email used during the setup is no longer valid you can reset it through the database, It looks like your domain is pointed to an IP owned by InMotionHosting.com, They have a guide on how to reset the password through phpmyadmin in their cPanel here.
Best Regards,
KyleM
- The topic ‘Why am I unable to reset password & log in?’ is closed to new replies.
