Your theme contains outdated copies of some WooCommerce template files

Hi Kiki-

I’m sorry to hear about the issues completing the download of your product. We’ll be releasing an update to the Diced theme in the coming weeks to address this template issue.

That being said, I think it’s very unlikely that the error is being caused by this template. The only change between 3.6.0 and 4.1.0 was a single CSS class that had a typo in it.

Since everything works except the download, the first thing I would check is your browser console’s error log while you go through the end of the order process to see if you are getting any errors. Here’s a quick tutorial on how to access your browser console:

Once you’ve got your console up, go through your order process and check for errors when the download should happen.

Of course, if you’d like to make sure the template update isn’t causing the issue, you can modify lines 15 and 105 of the theme file. Check out the differences between 3.6.0 and 4.1.0 and modify those two lines to match the code in green.