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Wordpress error thrown when using ‘customize’ after Boldgrid and PHP updates. All fully updated.
Error Details
=============
An error of type E_ERROR was caused in line 82 of the file /home/wp_v8fpez/resurgenceatl.com/wp-content/plugins/crio-premium/customizer/class-crio-premium-customizer.php. Error message: Uncaught Error: Attempt to assign property “notice” on null in /home/wp_v8fpez/resurgenceatl.com/wp-content/plugins/crio-premium/customizer/class-crio-premium-customizer.php:82
Stack trace:
#0 /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wp-hook.php(308): Crio_Premium_Customizer->remove_menu_notices(Object(WP_Customize_Manager))
#1 /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /home/wp_v8fpez/resurgenceatl.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wp-customize-manager.php(934): do_action(‘customize_regis…’, Object(WP_Customize_Manager))
#4 /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wp-hook.php(308): WP_Customize_Manager->wp_loaded(”)
#5 /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#6 /home/wp_v8fpez/resurgenceatl.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#7 /home/wp_v8fpez/resurgenceatl.com/wp-settings.php(639): do_action(‘wp_loaded’)
#8 /home/wp_v8fpez/resurgenceatl.com/wp-config.php(102): require_once(‘/home/wp_v8fpez…’)
#9 /home/wp_v8fpez/resurgenceatl.com/wp-load.php(50): require_once(‘/home/wp_v8fpez…’)
#10 /home/wp_v8fpez/resurgenceatl.com/wp-admin/admin.php(34): require_once(‘/home/wp_v8fpez…’)
#11 /home/wp_v8fpez/resurgenceatl.com/wp-admin/customize.php(13): require_once(‘/home/wp_v8fpez…’)
#12 {main}
thrownHi Casey,
Thanks for reaching out with and thank you for using Crio Pro WordPress theme!
Our team had a discussion about an issue that was very similar and we were able to figure out what caused it. The issue was due to custom header templates that were being used in the menu that were unregistered.
We tested this by opening the Crio > Custom Header Menus dashboard and temporarily moving all custom header to the trash. Once you’ve done this go back to your customizer see if it loads. If it does load you know you have an unregistered custom menu somewhere.
Try republishing each menu one by one while checking the customizer after each publish. Once you find the problematic menu you can remove it from the “Menus” dashboard or your WordPress site.
I hope this helps Casey, we look forward to assisting you further with this!
Brandon,
Thanks for the reply.
I moved all custom templates to the trash and still getting the same critical-error WordPress message when clicking ‘customize’.
Thanks Casey,
I just wanted to rule that out since it was just recently we saw something similar. It’s safe to republish your menu’s at this time.
To further your troubleshooting lets try deactivating all plugins with the exception of BoldGrid plugins to see if it is a problematic plugin causing this error. Once you’ve done so try accessing the customizer.
If your running JetPack I’d definitely temporarily deactivate that and any caching or security plugins you may be running to test this issue. You’ll also want to be sure you’re running the most up to date version of WordPress Core, Crio Theme and Your Crio Premium plugin.
Thanks Casey
Brandon,
I have an active ecommerce section for members – and its the beginning of our season. Can’t do that live during working hours.
I will note that all of this worked correctly until Dreamhost recommended Crio Premium (Version 1.9.0 ), Boldgrid Inspirations (Version 2.7.4), and PHP (8.1) updates yesterday.
The only changes before this error occurred were those 3 items being updated to the latest versions.
Sorry if this double posts – weird browser behavior.
Can’t disable plugins live right now as there is an active e-commerce section and this is the beginning of our season.
I can say the only changes before the bug appeared were upgrading to PHP 8.1, Crio 1.9, and Boldgrid Inspirations 2.7.4 at the suggestion of Dreamhost to improve performance.
Hi Casey,
I definitely understand why you wouldn’t want to commit to troubleshooting during working hours. Please try disabling your plugin when you have some downtime. It honestly shouldn’t take more than 20 minutes to test this and reactivate all plugins.
We will see if we can replicate this issue on our end wit PHP 8.1, Crio 1.9, and Inspirations 2.7.4 and keep you updated with our findings.
It would be a great help if you could provide us with a list of your active plugins. To do so you can just visit the “Plugins” section of your WordPress dashboard and copy/paste your plugin list directly into the thread here.
Thanks Casey!
Team,
Since is renewal time for us have not been able to troubleshoot plugins yet – but related to our ongoing issues since the update, Dreamhost support has identified below as boldgrid-related issue that is causing massive processor usage/php usage.
[Fri Mar 10 11:34:31.172470 2023] [proxy_fcgi:error] [pid 11800:tid 140574957930240] [client 136.55.185.237:0] AH01071: Got error ‘Inspirations_Purchase_For_Publish->get_total_cost_to_purchase_for_publishing, Boldgrid_Inspirations_Purchase_For_Publish->create_array_assets_needing_purchase, Boldgrid_Inspirations_Purchase_For_Publish->asset_needs_purchasePHP message: PHP Warning: mysqli_query(): (HY000/3696): The regular expression contains an unclosed bracket expression. in /home/wp_v8fpez/resurgenceatl.com/wp-includes/class-wpdb.php on line 2187PHP message: WordPress database error The regular expression contains an unclosed bracket expression. for query \n\t\t\tSELECT
ID\n\t\t\tFROM wp_s2x2k2_posts\n\t\t\tWHERE\tpost_statusIN ( “draft”, “publish” ) AND\n\t\t\t\t\tpost_typeIN (“page”,”post”) AND\n\t\t\t\t\tpost_contentREGEXP “[\\[][^\\]]+[‘\\”, ]56[^0-9]+.*[\\]]”\n\t\t made by require_once(‘wp-admin/admin-header.php’), do_action(‘in_admin_header’), WP_Hook->do_action, WP_Hook->apply_filters, wp_admin_bar_render, do_action_ref_array(‘admin_bar_menu’), WP_Hook->do_action, WP_Hook->apply_filters, Boldgrid_Inspirations_Purchase_For_Publish->toolbar_link_to_mypage, Boldgrid_Inspirations_Purchase_For_Publish->get_total_cost_to_purchase_for_publishing, Boldgrid_Inspirations_Purchase_For_Publish->create_array_assets_needing_purchase, Boldgrid_Inspirations_Purchase_For_Publish->asset_needs_purchase’Active Plugin List from previous request:
Advanced Order Export For WooCommerce
Settings | Docs | Support | Deactivate
Export orders from WooCommerce with ease (Excel/CSV/XML/JSON supported)
Version 3.3.3 | By AlgolPlus | View detailsBoldGrid Easy SEO
Deactivate
Easily manage your website’s search engine optimization with Easy SEO by BoldGrid!
Version 1.6.11 | By BoldGrid | View detailsBoldGrid Gallery
Deactivate
Extend WordPress galleries to display masonry gallery and slider gallery
Version 1.5.1 | By BoldGrid.com | Visit plugin siteBoldGrid Inspirations
Deactivate
Find inspiration, customize, and launch! BoldGrid Inspirations includes FREE WordPress themes and is the easiest way to launch a new WordPress site complete with custom content.
Version 2.7.4 | By BoldGrid | Visit plugin siteCAPTCHA 4WP
Settings | Deactivate
Easily add any type of CAPTCHA (such as noCaptcha or invisible Captcha) on any website form, including login pages, comments and password reset forms, and also forms by third party plugins such as Contact Form 7, WooCommerce & BuddyPress.
Version 7.1.1 | By WP White Security | View detailsCrio Premium
Deactivate
Premium features plugin for the BoldGrid Crio theme.
Version 1.9.0 | By BoldGrid | Visit plugin siteFileBird Lite
Settings | Deactivate | Go Pro
Organize thousands of WordPress media files into folders/ categories at ease.
Version 5.1.4 | By Ninja Team | View details | DocumentationJetpack
Settings | Support | Deactivate
Security, performance, and marketing tools made by WordPress experts. Jetpack keeps your site protected so you can focus on more important things.
Version 11.8.4 | By Automattic | View detailsSelect Max Mega Menu
Max Mega Menu
Deactivate
An easy to use mega menu plugin. Written the WordPress way.
Version 3.1.1 | By megamenu.com | View detailsSelect MC4WP: Mailchimp for WordPress
MC4WP: Mailchimp for WordPress
Settings | Deactivate
Mailchimp for WordPress by ibericode. Adds various highly effective sign-up methods to your site.
Version 4.9.1 | By ibericode | View details | DocumentationMC4WP: Mailchimp for WordPress Premium
Deactivate
Add-on for the MC4WP: Mailchimp for WordPress plugin. Adds Premium functionality when activated.
Version 4.8.21 | By ibericode | Visit plugin siteMembers
Deactivate
A user and role management plugin that puts you in full control of your site’s permissions. This plugin allows you to edit your roles and their capabilities, clone existing roles, assign multiple roles per user, block post content, or even make your site completely private.
Version 3.2.2 | By MemberPress | View detailsModern Events Calendar Lite
Upgrade | Settings | Deactivate
An awesome plugin for events calendar
Version 6.5.6 | By Webnus | Visit plugin site | Upgrade to Pro VersionMy Custom Functions
Upgrade to PRO | Settings | Deactivate
Easily and safely add your custom PHP code to your WordPress website, directly out of the WordPress Admin Area, without the need to have an external editor.
Version 4.51 | By Space X-Chimp | Visit plugin site | DonatePost and Page Builder
Settings | Deactivate
Customized drag and drop editing for posts and pages. The Post and Page Builder adds functionality to the existing TinyMCE Editor to give you easier control over your content.
Version 1.22.2 | By BoldGrid | View detailsPost and Page Builder Premium
Deactivate
Premium extension for the Post and Page Builder.
Version 1.0.6 | By BoldGrid | Visit plugin siteProxy Cache Purge
Deactivate
Automatically empty cached pages when content on your site is modified.
Version 5.1.3 | By Mika Epstein | View detailsPW WooCommerce Copy Coupon
Deactivate
Adds a Copy button to WooCommerce coupons.
Version 1.24 | By Pimwick, LLC | View detailsRedirection
Settings | Deactivate
Manage all your 301 redirects and monitor 404 errors
Version 5.3.9 | By John Godley | View detailsShortcodes Ultimate
Deactivate
A comprehensive collection of visual components for WordPress
Version 5.12.8 | By Vova Anokhin | View detailsTheme My Login
Deactivate | Settings | Extensions
Creates an alternate login, registration and password recovery experience within your theme.
Version 7.1.5 | By Theme My Login | View detailsTotal Upkeep
Deactivate
Automated backups, remote backup to Amazon S3 and Google Drive, stop website crashes before they happen and more. Total Upkeep is the backup solution you need.
Version 1.15.5 | By BoldGrid | View detailsTotal Upkeep Premium
Settings | Deactivate
Premium extension for the Total Upkeep plugin.
Version 1.5.9 | By BoldGrid | Visit plugin siteVideo Background Pro
Getting Started | Deactivate
Pro version of the popular Video Background plugin on the WordPress repo.
Version 4.0.5 | By Push Labs | Visit plugin siteWooCommerce
Settings | Deactivate
An eCommerce toolkit that helps you sell anything. Beautifully.
Version 7.4.0 | By Automattic | View details | Docs | API docs | Community supportWooCommerce Advanced Free Shipping
Settings | Deactivate
WooCommerce Advanced Free Shipping is an plugin which allows you to set up advanced free shipping conditions.
Version 1.1.5 | By Jeroen Sormani | View detailsWooCommerce Max Quantity
Deactivate
Set a limit for the max quantity of products that can be added to cart, per product. Now with individual product limits.
Version 1.5.2 | By Isabel Castillo | View detailsWooCommerce Memberships
Setup | Docs | Support | Review | Deactivate
Sell memberships that provide access to restricted content, products, discounts, and more!
Version 1.22.10 | By SkyVerge | Visit plugin siteWooCommerce Shipping & Tax
Deactivate | Support
Hosted services for WooCommerce: automated tax calculation, shipping label printing, and smoother payment setup.
Version 2.2.3 | By WooCommerce | View detailsWooCommerce Stripe Gateway
Settings | Deactivate
Take credit card payments on your store using Stripe.
Version 7.1.0 | By WooCommerce | View details | Docs | SupportWooCommerce Subscriptions
Settings | Docs | Support | Deactivate
Sell products and services with recurring payments in your WooCommerce Store.
Version 4.0.2 | By WooCommerce | Visit plugin siteWooCommerce Subscriptions CSV Importer and Exporter
Import | Docs | Support | Deactivate
Import or export subscriptions in your WooCommerce store via CSV.
Version 2.1.0 | By Prospress Inc | Visit plugin siteWP Mail SMTP
Get WP Mail SMTP Pro | Settings | Docs | Deactivate
Reconfigures the wp_mail() function to use Gmail/Mailgun/SendGrid/SMTP instead of the default mail() and creates an options page to manage the settings.
Version 3.7.0 | By WPForms | View detailsWP Menu Cart
Deactivate | Settings
Extension for your e-commerce plugin (WooCommerce or Easy Digital Downloads) that places a cart icon with number of items and total cost in the menu bar. Activate the plugin, set your options and you’re ready to go! Will automatically conform to your theme styles.
Version 2.13.1 | By WP Overnight | View detailsWP Sheet Editor – WooCommerce Orders Pro
Change License | Opt Out | Deactivate
View all the orders in a spreadsheet and edit the information easily.
Version 1.3.3 | By WP Sheet Editor | Visit plugin siteWPForms Lite
Get WPForms Pro | Settings | Docs | Deactivate
Beginner friendly WordPress contact form plugin. Use our Drag & Drop form builder to create your WordPress forms.
Version 1.8.0.2 | By WPForms | View detailsWPS Hide Login
Settings | Deactivate
Protect your website by changing the login URL and preventing access to wp-login.php page and wp-admin directory while not logged-in
Version 1.9.8 | By WPServeur, NicolasKulka, wpformation | View detailsThanks Casey,
Just judging by your list of plugin I’d definitely suggestion the deactivation method to troubleshoot when you have some downtime. I see plugins listed here that could definitely cause issues as some are not always compatible with others and won’t function well unless the proper modifications are made in the code.
As far as your usage issue, it seems this error is related to your BoldGrid Inspirations plugin. You can safely deactivate this plugin and inspect the site to see if the error is still present.
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