Arnel C

Hello,

Apologies for the delay in your answer.  I had actually answered this earlier, but it didn’t save on the site.  I spoke with a developer in regards to the issue and he agreed with me on the problem and its solution.  The issue was most likely caused by the security updates in WordPress 4.7 to 4.71.  Please update your theme and BoldGrid plugin and the issue should go away.  I was not able to duplicate the problem in my test site.  If the issue persists, please let us know.

Kindest regards,

Arnel C.

Hello Jennifer,

Thanks for the question about the background color of your about us page.  I was actually able to change it in the Pages section.  You would have to select each section then change the background on each.  You can also do this by choosing a blank page and and then setting the background to a solid color.

I hope that helps to answer your question! If you require further assistance, please let us know!

Regards,
Arnel C.

Hello Crom63,

Currently, there is no way to change that formatting short of going into the CSS and making the change to the theme. I would suggest that you build it into your logo graphically and then add your hours and credit card logos in another part of your website so that it can be indexed by a search engine.

I hope that helps to answer your question! If you require further assistance, please let us know!

Regards,
Arnel C.

Hello Alexprobb,

Thanks for the question about your website looking different in Chrome and Firefox.  I compared the two browsers using your website and I couldn’t really see any differences.  The only difference that I could see was when you started shrinking the pages down.  However, beyond that everything appears to be the same.  Make sure that you have cleared your browser cache and then re-compare.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello Wtraster,

Thanks for providing the details for the link button you’re trying to create.  Note that you are using code normally used with Bootstrap.  BoldGrid does use bootstrap, so the code you’re using should be okay. By default the BTN class has white space set like this:

white-space: nowrap;

This will make it so that the button text won’t wrap. You will need to add code to make the button wrap. You will need to add the following code in the Advanced CSS editor in the Customize section of the Administrator Dashboard.  Here are the steps:

1. Login to the Administrator Dashboard for your WordPress installation
2. Click on CUSTOMIZE in the menu at left
3. You should be in the live editor for the BoldGrid site a this point.  Click on Advanced at the bottom of the menu
4. Click on Custom JS & CSS at the bottom of the next menu list
5. Click on Custom Theme CSS – Open Editor button

You will then enter the following code:

#new-board-btn {
 white-space: normal;
 width: 100px;
}

Click on the X in the top right corner to close and save.  This information is thoroughly discussed in this post.  Hope that helps!  If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Diananichols,

Modifying the theme in Boldgrid is a little different in that it’s designed to be responsive for three different states (to simplify – small, medium, and large).  You will need to account for each size so that your changes shift with the change in screen size.  BoldGrid uses the BootStrap grid system. You can also use the advanced editor option to edit the website and associated files.  You are welcome to create a Child theme, though the changes made in the Advanced editors will not change with the each theme update.  And yes, themes are regularly updated.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Diannichols,

Thanks for the question about adding Sidebars.  Unfortunately, adding sidebars to the theme would require custom coding.  We do not have a direct solution for you short of customizing the theme by changing the code and design of the theme.  Sidebars are used in this theme only in the posts.  This is due to responsive design considerations for this theme.

You can add Gridblocks that provide a column, but not a sidebar.  You may also consider creating custom grid blocks which may provide you the format that you seek. You can select other themes such as the Monument theme which does have a sidebar constructed with the theme.  Apologies that this does not directly provide you the answer you have requested, but hopefully the alternative options provides you a solution for your needs.

Regards,

Arnel C.

Hello Bcarroll,

Sorry for the problem with the centering of the logo.  This may often depend on the theme you’re using. For example, in the Resolve theme, the site logo places the logo in the left-hand bar of the page. Our tutorial for working with the built-in customizer for the site logo. If you want to place the logo in a different position, you can add a section and make sure it is at the top of your page, then insert an image making sure that it’s centered.  The problem will be with the background of the section depending again on the theme that you’re using.  If you want us to look at the issue specifically, please provide us a URL and credentials for us to login.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Mvpenvents,

Our apologies for the problem with changing the fonts or size of the fonts in a sub-page that is in a dropbox under a primary heading.  We’re not sure what you mean by that location.  Typically, in a WordPress site, you are editing either a post or page.  Are you in a page and then editing a gridblock in that page?  Can you please provide a URL or screenshot that demonstrates the issue?

Regarding the answers, we looked for your question from yesterday, and there is no question.  We do cover the questions on the site from 8:00 AM – 6:00 pm (EST).  If you’re asking after that time, then we will answer the next day.

Please provide a little more information and we will happy to look into it and provide an answer.

Kindest regards,

Arnel C.

Hello Meliais,

Thanks for the question about the Content Builder from TemplateMonster being compatible to BoldGrid.  That plugin is something separate and built by Template Monster, so, the answer is, no, BoldGrid is not compatible with the Content Builder plugin.

I hope this helps to answer your question, please let us know if you require any further  assistance.

Regards,

Arnel C.

Hello Isaa,

Sorry for the problem with the preview area being completely blank when customizing your theme selected from the Inspirations.  You classified this under “Working with Ninja Forms”, so we were a little confused as to which article or section of BoldGrid that you are referring to.  Please provide the article that you are using for guidance so that we may update it if that is required.  I did try to PREVIEW a theme selected in Inspirations and I am able to see the preview work.  Can you also please verify the versions of the installed BoldGrid-related plugins?  You can make sure you’re using the most updated version by going into the Plugins section and updating each plugin as needed.  Please see How to Update BoldGrid for more information.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Vin,

Thanks for providing the needed information.  It sounds like you do know how to use a traditional table.  You can still do that by simply going into the TEXT editor for your page/post.  You can then add a typical table through HTML.   If you require further details, please let us know.

Regards,

Arnel C.

Hello M_Mullins77,

Thanks for the question about best practices for adding a video and the file that should be edited.  There is a no best practice for adding a video as the themes are created to be responsive without a video file being taken into accout.  Adding the video may require editing the code that is part of the theme, we do not have any recommended code for the change,

Hello Todd,

Sorry for the problem with the page sets.  I checked myself on an installation with Inspirations loaded for Active and Staging.  The problem has been verified and the developers are aware of the issue. A ticket has been submitted to have it fixed as soon as possible.  As soon as we have a fix, there will be an update issued for the plugin.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Allyou13bg,

Thanks for the question about the phone number widget. The widgets are placed per the design of the theme. At this time, the widget cannot be moved from its location.  If you can provide us the exact theme that you’re using then we can look at it the issue in more depth.

As an alternate solution, I looked at this issue using an inspiration called Pavilion.  This theme shows the phone number widget on the right and a social media menu on the left.  The social media is also under the main menu for the website. This solution removes the social media menu.

1. Edit the Phone widget and remove the phone number.  You can edit the widget directly and then remove the number there.
2. Next, go to Menus, then edit the Social Media menu and remove each menu item until none are left. If you want to leave Social Media menu in place, you can add a menu item, but it will stretch into the middle of your page
3. Once all of the items are gone, you can add a menu item and add a custom link.
4. You can then use a click to call link here in order to allow for mobile devices to click on the link and directly dial it.  An example URL to use would look like this:  tel:+1800229933
5. Click on save and publish in order to update the menu

This will place a phone number in place of the social media menu at left (in the Pavilion theme) and remove the number from its appearance at right.

I hope this helps to provide you an answer.  If you require further assistance, please let us know.

Regards,

Arnel C.

I didn’t see a way to add comments, so I’m posting my comment here.

I’m having a hard time visualizing how the grid system works. I know you said that it wasn’t designed to build pages from scratch, but when I’m editing existing gridblocks it gives me “Add new column” and “Add blank row” options within the editor.

How do columns work together with rows? Is this like a grid system built off of 4 columns or 10 columns? Am I fixed to the number of columns?