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Hello Cathy,
I’m not really sure what “copyright” text you’re referring to. That copyright text was not added by the BoldGrid theme. It is definitely in the code somewhere though. I recommend that you first look at the footer widgets and make sure they didn’t add it through there. If it’s not there, it may have added directly into the footer in the theme files. You will need to look for it there.
Hello,
Thanks for your question about the background fill for your pages. You will need to go into the Customizer, click on Advanced, and then go into the Custom JS & CSS editor. Add the following into the Custom Theme CSS and that should remove the white rectangles. Let us know if you continue to have any problems.
.palette-primary .entry-content {
background-color: transparent;!important;}Thanks for your question about removing the semi-opaque triangles from the Venetian theme homepage. This has been asked before. You will need to go into the Customizer, click on Advanced, then Custom JS & CSS, add the code from the previous answer:
You should be able to remove the triangles by setting the before and after pseudo-selectors on the body with CSS using the WordPress Customizer’s Custom CSS tool.
This CSS snippet should take care of that:
.custom-background::before, .custom-background::after{border:0}
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Hello Vladimir,
Thanks for your question about changing the color of the font in your title and menu tabs. The functionality for changing these items is not provided because of the responsive design applied to the site. The code used for the site is set for the theme formatting – which includes the color. Since the functionality is not part of the interface, the only way you can change it is to find the related CSS (in the theme) and then make changes there. You can use Google Chrome’s Inspect option to help find the appropriate CSS to change, then make the change in theme’s CSS. We recommend that you add the code change to the Customizer’s Advanced > Custom Theme CSS section which prevents the code from being removed if the theme is updated.
View of the Google Chrome Inspector for locating the CSS location
This is a coding issue because of the responsive design requirements. If you make changes to the font colors, then you need to check to see how the colors will be affected when you view the site on a different device (e.g. smart phone or tablet).
Here’s a screenshot of where the changes to the CSS code would be applied:
If you’re not familiar with making CSS changes, then we recommend speaking with an experienced developer. Otherwise, if you were to keep the font colors the same, you will need to make sure that the background graphics are not going affect the display of the fonts. Apologies that we can’t give you direct coding changes, but they differ based on the site theme and change requirements.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.Hello,
Thanks for your question about creating an Image Gallery with a hover/roll over effect. The best thing for you is to use a 3rd party plugin along with a theme of your liking. There are many photo gallery plugins available that may provide the functionality that you require. Here’s one for example: Image Hover Effects. These effects are not built into the BoldGrid gallery.
Hello,
Thanks for your question on using Google Adsense with your website. The best guide you can get will be straight from Google: Your Guide to Adsense. It can help you determine how to use it and other nuances that you may need to know before you sign up.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello Kyla,
Sorry for the problem with the error “…redirected you too many times.” The cause of this error can be many different things. We would need to know what URL is being used with your domain in order to check it. You can also utilize the live technical support provided with InMotion Hosting services. They are available 24/7 through phone/email/chat. If you wish for us to investigate the issue further, please provide more information on your domain.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.Hello Ginny,
Sorry for the confusion with how to link a “downloadable map.” Any time you “link” a file, it is either going to be referencing something that is online or linked to a file that needs to be saved on a server that allows for files to be downloaded.
Helllo Nik,
The designer wrote his reply to me, instead of directly to you, so I have placed his response below:
@media (min-width: 992px) {
h2 {
text-align: right;
}
}Please add the above code to the Customizer.
The media query above takes all h2 elements and aligns them to the right on screen sizes that are 992px wide and up. So mission, opportunity, solution, and key benefits will shift to the right but that also effects the other h2’s on the page. You should be able to add custom classes to the titles you want to be shifted. Then we can target those elements specifically so ‘continuous information farming’ and ‘data directed development’ remain center aligned. The custom classes can be added with the advanced controls available in the Customization section of the editor.Hi Nik,
“So basically your Box or Grid (or whatever) design forces all elements on the home page to be in the upper left-hand 3rd of a page. Why is that? I can’t imagine a design actually wanting that.”
To answer your question about the design issues, please remember that these sites are responsively designed. This means that site images and text placement are created so that when there is a variance in the display screen, the elements on the website will still appear correctly. This means that ALL of the elements need to be synchronous – this means color, placement, and size. The Inspirations/themes/fonts/colors provided in BoldGrid were put together to provide an immediate website solution without having to modify the website formatting.
I can understand your frustration with the placement of the graphic because you have a custom need for the placement, but the restrictions are only there because of the requirements of the responsive design. I hope this helps to clearly explain it. I have sent your request to one of the BoldGrid designers to see if they can provide additional assistance. However, keep in mind that making that change would affect the design and may affect the display of the site when it is viewed on a different device. If they are able to provide assistance for your issue, then you should see another response in this chain.
Kindest regards,
Arnel C.
When you put a link on a website for a PDF file that has a scan of a map (downloadable version), in order to obtain it a website visitor would need to download the file. They would not be uploading a file. PDFs can be set up to open on a website, but they also have the option to be downloaded on the file instead of just opening on an internet browser. So, I’m not sure about your reference to uploading a file. In order to have downloadable maps, you would need to scan a map and then put the files on your site to download. That does require uploading those files into your website. If you don’t own the map, then you’ll need to either use an existing one from someone, Google maps make it easy. With a plugin, you see the map, and then when people use the link, they can choose to print it at their location.
If you want “downloadable files” that are images of a map, then you need to scan them or obtain them from a provider.
Hello,
Thanks for your question about preventing images from being copied. There are two ways to think of image theft on your WordPress site- 1) Use different options to secure your image through a plugin/watermark/copyright, or 2) Do not use the actual image to prevent theft. For a good article on securing images through software/watermarks/licensing, check out this article. It is my opinion though, that when you put images of any type on the internet, they can be copied in one way or another. It’s always possible to try using different security options that keep people from clicking on the image, but you can’t stop people from using screen capture tools. So, it is my opinion that you should use a smaller, incomplete, or heavily water-marked version of the image if you want to use an image that you do not want people to copy. This doesn’t necessarily stop a skilled artist from using graphics software to remove a watermark or duplicate the image manually, but it makes it much harder. In the end, if you want to keep an image from being duplicated, then you should not use that image on the internet.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Hello,
Thanks for your question about adding your BoldGrid Premium key to a free version of BoldGrid. Please refer to this guide: How to Update Your BoldGrid Connect Key. The guide will help add the key in case you are unable to add it through the Plugin interface.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Sorry for the problem with the Backup not working. In order for us to provide you assistance, we would need to have the URL of your site in order to review the problem. Please provide the requested information and we can look into it further.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Thanks for your question about transferring the name servers from GoDaddy to BoldGrid. However, your transfer should be going to the hosting company that you changed to. BoldGrid developed a series of plugins for WordPress, we are not a host service ourselves. Your nameservers should be pointing to the location where your site is being hosted.
If you have any questions about the name servers, please provide the URL you are using and hosting service that you are now using. If you did not specifically select a hosting service, then that may be an issue you need to resolve by finding a new hosting service.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Sorry to hear that you’re seeing an error message at the top of your dashboard and that it’s affecting your site performance. Yes, it is possible that you have corrupted files. The first you can do is to run a check on your WordPress database files. If you need help with that I would recommend contacting your host’s support team. If the problem persists then I recommend that you ask your host’s technical support to help you pinpoint the cause of the performance problem.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Thanks for asking the question about adding a downloadable map. It depends upon the type of map you’re trying make into an uploadable file. My recommendation would be to get a WordPress plugin – there are a bunch of them. Here’s an example of one: Google Maps Plugin by Intergeo. If you link to a map on the internet, the user can print it from there. Otherwise, the map would need to be in the format of a file that they can download like a PD file.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Thanks for your question about your web page not showing up in Google Search. There could be a variety of reasons why it is not showing, but in order for us to investigate it, you would need to provide the URL. You can also review this article direct from Google: Why is my page missing from Google Search? You can follow their steps to fix the problem or please provide us your website URL and we can look into further ourselves.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Thanks for your question about adding a page without showing it on the menu. Yes, you can add pages which are not reference by menu. If your site is set to automatically add pages, then you should turn that function off. Otherwise, you will need to edit the menu. The page will have a URL that you can use a link so that people can get the page if necessary.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.Thanks for the question about removing the background image and doing it globally. If the background image option in the customizer is not removing it completely, then you will need to go into each page and remove the background for each page. Also, make sure to clear your browser’s cache when you make a change. If the problem persists, please provide us the URL for the site and we can examine it in more depth.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello Nik,
Thanks for the question about fixing your navigation links so that they are visible. “Navigation links” may mean different things to different people, so please specify what you mean by it. If you can provide a screenshot of what you’re trying to change then we can be more specific about what you need to do. If you are making an interface change that is not part of the Customizer or Administrator dashboard, then you will need to make changes to the code – typically, a CSS change. To learn more about learning how to find these changes, please review our tutorial on how to use the Chrome Inspect tool to find where to make CSS changes.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello Deborah – sorry for the frustration. Can you please provide us your domain URL so that we can take a look a the site to see what’s happening? Also, are you using any other plugins for fonts on the site? This may also involve other “design” plugins for your WordPress site. Please provide us this information and we can investigate further.
Hello JKing,
Thanks for the question. It’s an excellent one because some of the details for this issue have changed. Premium keys can be reused on any amount of sites. We would like that you purchase individual keys, but that is not currently enforced. Separate premium keys allow customers to manage their accounts from a central system to see all connected websites.
White labeling is currently offered for hosting partners and is not extended to design agencies at this time.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Thanks for the question about the Google map search feature in BoldGrid. This feature has been removed in the latest versions of BoldGrid. This is due to changed requirements for using Google Maps. You can still use Google Maps on your website, but you will need to get a separate plugin such as this one: Google Maps Widget. I have removed the pertinent articles from the BoldGrid Support Center. I plan to publish a new article based on one of the WordPress plugins for Google Maps in the near feature.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Sorry for the problem with making the Disqus comment area work with your BoldGrid themes. I tried this with one of the Disqus plugins. It may require that you try a different plugin to work with the themes. We can submit the issue to the developers but if there is a conflict between the two plugins, then it may require development from BoldGrid, the Disqus plugin developer or both to resolve the issues. Apologies for the ongoing problem.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Thanks for the question about the blog page in the theme. When you load the theme you have an option to select the Blog to be added to your site. The Blog option in the Inspiration is not a page. It is a Menu item. You can remove it by either re-loading the Inspiration without the Blog option or by going into the Customization screen and choosing the Menu and removing the Blog item. You can also just use the menu item for the Blog and rename it to what you want. Then all of your blog posts will go there. If you want to use your page then you need to go to Advanced > Home page settings> Select Posts page – select your page from the drop down. Then your blog posts should appear.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.Hello,
Thanks for the question about the BoldGrid customizer site title fonts. There is no direct way to change the font and color of the tagline in BoldGrid. If you want to change the font/color – or add your own ones, then you will need to add code to the site. In order to add your own fonts, you would need to edit the style.css with the font you’re trying to use as well as the header.php in order to add the Google font. In the header.php file, you would add the code after the header tag (the code is provided for you in Google Fonts):
<link href='https://fonts.googleapis.com/css?family=Roboto' rel='stylesheet' type='text/css '>
This would allows the theme to load the font. Next you would need to edit stylesheet.css and define WHERE you’re using the new font. For example:
.h1 site-title { font-family: 'Open Sans', Roboto, sans-serif; 3 }This would change the H1 fonts into the Roboto font. If you’re making changes like this to the theme, then you should be using WordPress Child themes. Themes are like versions of plugins and WordPress: they always update. If you make these custom changes and then update the theme, your changes would be lost. As you can see, making this kind of change requires some knowledge of modifying the CSS and editing the theme files. The theme files are always found in the wp-content folder under themes.
In regards to your question on the character map, there is not one provided, though you could probably look up the font and then find one for it on the internet.
I hope that helps to answer your questions! If you have any further questions or comments, please let us know.
Regards,
Arnel C.Hi John,
I took a longer look at the issue after viewing your site. The problem is that you’re using WooCommerce AND BoldGrid – both have their own editors. The StoreFront theme can be loaded with its own extensions and extras. So, it is most likely a conflict between the two systems. If you intend to stick with using the StoreFront theme, then I would recommend using ONLY that theme. If you want to stick with using BoldGrid as your WordPress site, you can make it easier by simply having two separate sites. BoldGrid for WordPress site and then link to the StoreFront theme in the menu for your ecommerce needs. StoreFront is a WooCommerce specific theme – not built by BoldGrid- so any modifications to the front page as you are requesting will need to be done in the StoreFront Customization interface. Apologies as I know this sounds confusing, but I hope that our explanation clarifies the reason for the problems that you’re having. You can simplify it by using just WooCommerce with the StoreFront theme, BoldGrid with WooCommerce using a BoldGrid theme, or by having two separate sites and linking them together through the menus.
Kindest regards,
Arnel C.
Hello,
Thanks for your question about updating your copyright message in your blog. By default, if you have a licensed copy of BoldGrid, then the Footer option in the Customizer will allow you to remove the copyright information. If you are modifying the footer, then you need to find the footer code where you changed it and then update it as you need. The location you have indicated in your question is not the correct place to make the update. For CSS changes, you can use the Chrome browser to find the location of your footer code. Click on the link to learn how to use the Inspect option for that purpose. You may also need to look at the theme that you are using and then find the footer code there. You can use the WordPress editor (BoldGrid removes the default link, but you can still access it here (be sure to use your domain name in the URL): http://your-domain-name/wp-admin/theme-editor.php in the WordPress dashboard. Keep in mind that any code changes you make directly to the theme will be removed by a theme update. You can only avoid this using child theme or by using the BoldGrid Customizer’s CSS/HTML Editor to add code.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Hello John,
Thanks for your question about the Customizer changes not showing up in your website. The changes should be immediate depending on your website/hosting configuration. One of the common causes for a change not to appear is simply browser caching. Make sure that you clear browser cache before loading the page. If it had cached an older version then that is the version you are probably seeing. Additionally, WordPress sites can use caching. Some hosts have caching outside of the WordPress installation to help with speed of the site. If you’re using caching in WordPress or through your host’s configuration then make sure you’re clearing that cache. If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Apologies that the Inspiration options do not pertain to your Biotech business. The Inspirations are responsively designed and made to work within the BoldGrid plugin framework. Importing them will not work if you are outside of the BoldGrid framework. You can modify all of the graphics in order to make it relate to your business-type, but keep in mind that some changes, such as color or font, need to take into consideration the responsiveness of the site to size and position movements.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Hello,
Thanks for your question on how to change your demo URL to the actual live domain URL. You will first need to purchase a hosting service. If you have one, then you will also need to have a registered domain name. If you have both of these requirements, then you can use the BoldGrid Backup plugin to backup your site and move it to the new location.
I hope that helps to answer your question! If you require further assistance please let us know!
Regards,
Arnel C.Hello,
Thanks for your question about building a 500-1000 page website. Yes you can build one, but keep in mind the limitations of your hosting service. You will need to consult with them to determine any limitations in capacity. You will need to take into account the size of each page in terms of the content you are adding and how often it will be accessed (bandwidth). If it’s simply informational and small graphics, then it should be no problem. If you are anticipating each page to have lots of video, graphics and traffic, then you may need to plan to make sure that your hosting service is sufficient.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
Hello,
Sorry for the problems with the text in your paragraphs. Please provide a URL then we can look at it and then determine what’s happening. Does this happen only in editing? Or can you publish the document and see it as well. We need a little more information to trouble the problem. Please provide some detail and we can follow up on the problem to see what’s happening. Please also provide version information on WordPress and your BoldGrid plugins.
Hello,
Sorry for the problem with installing the inspiration to a staging site. Normally, if you go into BoldGrid, click on Inspirations, and then install your chosen inspiration, then it would give you the choice to install over the active site OR as the staging site. IF you’re not seeing that, then you may have an old version of the software. Make sure you have the latest version and then try installing the inspiration again. If you continue to have a problem, make sure to provide us more information on your exact steps to duplicate the problem and include all versions of WordPress and BoldGrid plugins that you’re using.
If you have any further questions, please let us know.
Kindest regards,
Arnel C.Hello Lindab6,
Sorry for the continuing issues with the Gallery and not being able to edit it. Our determination of the issue is that there is either something not loaded properly for the BoldGrid plugin (Gallery) or there’s a conflict with another plugin. Make sure that you do have the Gallery plugin from BoldGrid. If it’s not loaded, then you can get it from the BoldGrid.com site. If you have it loaded and it is current, then try deactivating your other plugins one by one to see where there might be a conflict. Please let us know if this helps!
Hello,
Thanks for the question on changing the header text so that it is not shown in all caps. The Visual Editor is showing how the text is set in the CSS for theme that you are using. In order to change it, you should be able click on the pencil icon in the Visual Editor to open the menus for editing the text. We’re not sure which text you’re referring to, but if it’s the Site title you can select Custom Font and then change the fonts. If it is not the text you’re trying to change, then you will need to make a change to the CSS. You can use the Inspect Element function with the Chrome Editor to find the CSS that you need to change.
Hello,
Sorry for the problem with the 404 error that you’re seeing with your categories. Please check the URL that you’re seeing when clicking on the Categories. Also, make sure your Permalinks (in Settings) are set correctly. You may also need to reset them. This is done by going to Settings > Permalinks, Selecting PLAIN, then clicking on Save Changes. If you are using a Custom Structure, make sure to copy the structure BEFORE you click on Plain and save it. After you have backed up the custom structure (if needed), click on Custom Structure and set it back to the original settings, then save your changes. If you continue to have problems, then please provide us a URL for your site and provide the URL for the Category or Categories that are giving you the 404 error.
Hello,
Sorry for the issue with the Google Fonts on your site. You should be able to use the Font options within BoldGrid to change the fonts. As it is, BoldGrid has its own system for font CSS. The only way to put in a different font system would be to change the code. As BoldGrid is a plugin for WordPress, you may want to try using a plugin for Google Fonts first, though. If the problem persists, then please let us know what you’re doing and then the BoldGrid team can look into it further.
Hello,
Thanks for your question about the compatibility to WordPress 4.9.6. I just checked my test installation and I’m not sure where you’re getting version 1.6.02. The Post and Page Builder is now at version 1.7.4 and the base plugin – BoldGrid Inspirations- is at version 1.58. You may have a very old version of the software. Make sure to check the available updates for your plugins. Most of the plugins have been tested for up to WordPress version 4.9.7 – the most recent version of WordPress. If you look at the Changelog (in the details for each plugin- you can see the released version. If you continue to have problems, then please provide more information about your versions (all the BoldGrid plugins and WordPress) and provide your domain name.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
