Arnel C

Hi Greg,

i have the same versions loaded as you, and I definitely have some pages in my installation.  If you loaded an inspiration, then there will be pages as they are loaded by default.  Did you select an inspiration to be loaded?  If you continue to have problems, you can always use the BoldGrid reset options in Settings.  That way you can start fresh and delete any possible problems that might exist in the database.  If you want us to look further into it, then please provide us a URL so that we look at the site.

Hello,

The comments are likely real. They’re typically posts made to any post or page made with your WordPress site. If you don’t want any comments, then make sure to remove the option from each published page or post. You can also obtain a maintenance mode plugin for WordPress. This will prevent your site from being displayed until you’re ready. I hope that helps provide some clarity to the matter. If you have any further questions please let us know.

Thanks for your request, Christopher.  If we get any feedback from Dreamhost, we will make sure it’s posted.  At this time I have not seen any.

We need a little more information to help you out. We have moved to a different forms system for the newer installations of BoldGrid, so we would need to verify if you are referring to Ninja forms or WPForms. Please specify and we can then look into it further for you. Also, please indicate which documentation you’re referring to, and we can make sure that it is appropriately up-to-date.

Hello Dennis,

According to the database, it appears that you already have a free key and it is one per person.  If this is in error, then you can visit boldgrid.com/central and sign up, get a key there, or send in some feedback via https://www.boldgrid.com/feedback.  Hope that helps!

I spoke with one of the managers for BoldGrid and they do not recommend changing the directory as you are trying to do.  They recommend leaving it in place.  I have the issue posed to a developer and we are waiting on feedback in regards to the issue.  We will update this answer after we hear back from the development team.

Hello,

Sorry to hear that you’re having problems with the autoupdate where the page refreshes slowly.  The BoldGrid application is a plugin that works within the framework of WordPress.  BoldGrid does not affect the autorefresh  settings.  In fact, I think you’re referring to the Autosaves option in WordPress which creates revisions for each page.  You can find more information on that topic on this page. This setting can be manually set.  Please refer to the WordPress documentation and also check to make sure that any of your caching plugins or other plugins regarding the behavior that you’re seeing.

Hi,

Thanks for the question about a description with your gallery.  I tried creating one and the description is a field for each image in the WordPress media library.  So, when you add your images, you can add a description.  This is not a specific BoldGrid feature, but one found in any WordPress install.  You will need to try it to see if it meets your needs.

Hello Alex,

Sorry for the issues with the editor.  When you edit the blog post, do your changes look different from what is seen on the screen?  The main difference that I have is that I do not have the background change for the test site I’m using.  It’s not the same as your background.  When I preview the blog appearance, the text looks formatted the same.  Yours may be different because of the customization used with the background.  The editor with the post in the middle is the normal functionality of the software.  If you were seeing something different, then it is either associated with a different version of the software or a custom change to the code to affect its behavior in this instance.  If you continue to have the problem, please provide a set-by-step of your actions leading to the issue.  Also, please detail any customization you may have made to your installation.

First – just to clarify on questions or comments posted to the BoldGrid support center.  All of them are moderated and approved before they appear in public.  Anytime you post a comment, we see a notification appear.  We saw your comment and the program used for the question/answer/comment interface also indicates your last action (it shows you as having “unselected the answer”).  I’m not sure what the confusion is on the question-answer system, but generally, a visitor to the support center asks the question and support center personnel provides an answer.  If there is a further conversation on the answer, then clicking on Add a comment helps to keep the comments associated with the posted answer.

On to your problem.  I viewed your video several times in an attempt to understand the problem.  Keep in mind your comment about pasting text from a .doc or other document format.  If you do that, only the text information should pass.  Though you don’t see it, the formatting information saved in that document does not normally pass into the web site editor (the editor in WordPress is NOT the same as a word processing application like MS Word).  Thus, you should have text that is unformatted when you place it in the WordPress site using BoldGrid.  The BoldGrid templates – in this case, Monument – may have fonts preset for the block that you are using.  So, if you paste in there, then it will take on the font that has been assigned for that block.  In my testing, I created a brand new post using the Monument theme and the current Opera browser.  When I selected the font menu from the orange handles (like you did in the video), then the Text Setting dialog appears.  When I select a paragraph of text (with the dotted orange lines), if I select other fonts, the font immediately changes.  I am unable to duplicate your actions in my testing.  It should also be noted that the text did than

Can you please provide information on the version numbers of WordPress and BoldGrid that you are using?  I am testing with the latest versions of WordPress and BoldGrid.  Are you using any caching? Try turning it off for the editing process if you are.

I hope this helps to clarify the problem.  I will be removing your duplicate question after this reply.  If you continue to have the problem and want immediate assistance, please try contacting our live technical support to help you over the phone/email/chat.

Sorry for the problem with your Column width changing.  Are you able to duplicate the problem?  If so, please provide us the exact steps you’re taking so that we can duplicate the issue and then look into further.

Thanks for the question about uploading a backup to your BoldGrid Demo. It depends on what versions you’re using when you made the backup. The BoldGrid backup may span different versions that do not allow you to restore your backup. Make sure you check the version you are using. As it is a demo, it most likely cannot be restored between two different version installations.

Sorry for the problems you’re having with the header and footer.  You should still be able to edit that information.  The steps involved in making the changes are as follows:

Social media changes – Social Media links are set up as menu items.

1. Log in to the WordPress Admin
2. Click on Customize
3. Click on Menus
4. Next, you will see a list of the menus that are listed.  You will need to identify the social media menu that applies to your current theme.  Diced has Social Media links in the footer.  In my test site loaded with Diced theme, the menu is in Social Media-2.  Click on this option.
5. Click on the drop-down arrow to edit or remove the Social Media links.
6. Click on Publish or Update in order to save your changes.

The contact information for email is found on the CONTACT US page.  I tried to look at your site (wwww.amourdaydreamstudio.com), but it’s not showing as being recognized on the internet.  The domain MUST be registered with a domain registrar – I’m not sure if there is a simple typo in the domain name.  Anyway, to edit the information on the page, simply go to the PAGES section and then select EDIT for the Contact Us page.

I hope that helps to answer your question! If you require further assistance, please let us know!

Hello,

Sorry for the problem with the AOL email spam filter. You need to use the email address that is being used to send the email to your clients. It is also possible that changing the email “user name” won’t help as it may be the domain itself that is being blocked.  If you’re not following email guidelines to keep your emails from not being qualified as spam, then you need to review those instructions.  For example, are you providing a way for a user to opt-out of receiving your emails?  Check out this Can Spam Act article to see how you can properly format our emails.  You may also be able to whitelist your emails.  Check out this article from the AOL Postmaster on the process.  Finally, the person who wants to receive the email may be able to simply whitelist it as long they use the proper email address for your email.

Sorry for the problems with the Uptempo theme in WooCommerce.  We need to know the version of the theme that you’re using.  Can you please provide that and then we can investigate the issue in more depth.

Thanks for the question about the grid block behind the text in the mobile view for the Wedge theme. This question has been asked 3 times, but I’m not sure if it’s the same person asking. I’ll discuss it once more:

The Wedge theme uses this background in order to allow for readability of text added to that page. While the themes can be modified, some modifications are not part of the features of the theme and will require modification to change. You can use the Chrome browser to make specific CSS edits. You can change the size of the display in Chrome to represent a phone view. Each theme is responsively designed so that the website adapts to the device that is being used to display it.

Another BoldGrid customer provided an answer and the code that you may try to remove the translucent block.

Hello,

Sorry to hear that you wish to remove BoldGrid. If you ran into issues in its use, then please let us know if there is anything we can do resolve those problem(s).

BoldGrid is a plugin for WordPress, so in order to remove it from your WordPress site, simply go to the plugins and deactivate, then delete the plugins to remove all of the files. We do not control your hosting service or the domain name, so you will need to either continue management of those services or speak with your vendors in order to discontinue them.

Hello,

Thanks for your question about removing the white transparent block in the Wedge theme. I remember seeing this in a previous user question. Check out this previous post. They provide the code needed resolve the issue.

Thanks for your question about using a .ly domain with BoldGrid. BoldGrid is a plugin for WordPress and is not dependent upon the domain type for its use. So, the simple answer is that, yes, you should be able to use that domain type. If you have any further questions, please let us know.

Hello Kyle,

Thanks for your question about hosting your site on other WordPress hosting services like Hostpapa. Yes, as long as the host can use WordPress, then yes you can use BoldGrid with our sites. You can create accounts for other hosts by creating an account in BoldGrid Central and then download the needed files. Note that you asked this question 3 times. Your duplicate questions were deleted.