Arnel C

Hello Ben,

Thanks for the question about using the BoldGrid plugin on your website with Godaddy. You can download the free plugin and manually install BoldGrid.  However, if you want to use the premium features, then you would need to obtain a premium key.  For more information on obtaining a premium key go to BoldGrid Central and create an account.

Hello,

Thanks for the question about setting up a TEXT screen for your home page.  The Text page consists of several layers, but you can easily create a text-only page by doing the following:

1. remove the background of the current home page. Go to the Customize bar (login to WP-Admin, click on Customize), then click on Background.
2. Click on Remove or add a color/pattern background
3. Click on Advanced in the Customize bar
4. Click on HomePage settings
5. make sure the Your home displays option is set to “A static page”
6. Click on Add a New page under Home Page
7. Type in the text for the new page.  You can change the font, color, size and styles here too.

Hope that helps!

Sorry for the problem with the Video no longer centering.  BoldGrid uses Bootstrap code to help with formatting the pages.  You will need to put your video in an iFrame that makes the video response to the sizing.  Here’s the code that you should use:

<div class=”embed-responsive embed-responsive-16by9″>
<iframe class=”embed-responsive-item” src=”http://place-video-file-name-here.mp4″></iframe&gt;
</div>

Make sure to properly place your video file as the source.

Thanks for the question of increasing the BoldGrid Backup plugin from 10 to 15 GB.  Currently, the limit is set to 10 GB and cannot be increased in the software.  If your site is beyond 10 GB in size, then I would highly recommend using a 3rd party backup option.  You can also consult with your host in order to determine if you have any options for backing your site through their services.

Hello

Sorry for the problem with the BoldGrid application.  I’m not sure where you read that you need a Development Groups plugin,  but if you are using BoldGrid, that is not one of the plugins that are provided.  You should be starting with the Inspirations plugin and then the others are loaded automatically.  Please provide us information about your installation such as the versions you’re using, any other plugins that you have loaded so that we can check to see if you’re getting a conflict of some sort.

Hello,

Apologies for the problem with the error message with BoldGrid.  Please try disabling the SEO plugin in the plugins section.  You can do it manually by going to the files for your WordPress installation, then going to the plugins folder and renaming the boldgrid-seo folder.  After you do that, try logging into your BoldGrid site.  If you’re able to login, please provide us the version of the plugin that you’re using.  It’s possible that the plugin is conflicting with something else.  If you require assistance with this, please contact your hosting technical support team.  Also, please try to reload the plugin and see if it helps.

Double-check to see if another plugin is conflicting (non-BoldGrid), but disabling them and then renabling them one-by-one while the BoldGrid SEO plugin is running. This would be after re-loading the BoldGrid SEO plugin and making sure that all other plugins are turned off. This should help isolate what is causing the problem.  On WordPress sites running BoldGrid, there is no reported history of the SEO plugin causing a fatal error at present, so this is a new issue.  Please provide us with this information and we can investigate the issue in more depth.

Thanks for the question about the Photo caption types.  By default, the caption can only use the Paragraph (P) or Heading (H1-4) for formatting purposes.  If you still want to change it beyond that you would need to make custom CSS changes to your BoldGrid site.  You can use our article on customizing CSS using the Chrome Browser.  If you have any further questions, please let us know.

You can use the following code for creating expanding or collapsing divs:

Bootstrap (3.3.7) – Collapse code

I saw the code work, so Bootstrap is being loaded with the BoldGrid.  I tested the code by doing the following:

1. Opened post to edit
2. Clicked on block and then added a section.
3. I then typed in a quick marker in the Visual editor to let me know where I wanted the code to be set.
4. Next, I went to the TEXT editor tab.
5. I looked for the text I added.  I highlighted the code and then pasted the Collapse code provided by Bootstrap.
6. You will need to edit the code in order add your own content.

Once I had the code in place, I looked at it in the Visual tab.  Each of the collapsed sections are OPEN in the Visual editor.  You can preview the page and then you can click on the links for collapsing or expanding the sections.  I plan to write a tutorial on this shortly, but you have the basic steps.

I hope this helps!

Sorry for the problem with changing the background color.  You should be able to change the color of the widgets using CSS unless there is some type of Javascript associated with a function.  In order for us to investigate this further, we would need to know if you’re using a premium key or not.  Also, what version of BoldGrid are you using and what exactly are you trying to change?  Please provide us a little more information so that we narrow down where this is happening and correct it if necessary.

Making a change to the display settings based on screen size will require changes within the code.  It is not a part of the normal functionality of BoldGrid.  The screen settings are based on Bootstrap.  You should be able to find more information in the BoldGrid documentation. Apologies that we do not have any direct answer for your query.

Hello,

Sorry for the problem with the strange borders appearing around your two pages.  Automatic updates would not change the appearance of your site, but it’s possible that accessing the page in the Customizer may have lead to the borders accidentally being added.  You should be able to go back into the Customizer, go back to those pages and check the background image or patterns and make sure nothing is selected.  Additionally, before you make any changes, make sure to check the page in the editor.  If it was saved at least once, then there will be a Revision option under the Publish section.  Both the home page and you sign up page should be saved in the Pages section.  Once you have the pages looking the way they are supposed to look, please make sure to make a Backup.

I hope this helps. If you continue to have problems with it, please let us know and we can look into the issue in more depth.

Adding buttons side by side will require that you’re in a space to do that.  If you have multiple columns and there’s content in the way, then you will not be able to put the buttons side by side. Can you please provide a URL or more information on the page that you’re trying to add the buttons so that we can try to duplicate the issue and explain the issue with more clarity.

You can check out this image to see that I was able to add 2 buttons in the same row:

The option may be disabled due to content on the page or the format of the grids in the area where you’re trying to add them.

The suggestion is that you may be using a custom php.ini file.  Try renaming it and see if that helps.  Based on the error message (Class ‘DOMDocument’ not found), you may also want to try enabling php-XML.  This suggestion to resolve the error can be found in this support post.

Hello Shona,

Depending on your version, the editors are still in the Advanced section.  However, if you’re trying to edit HTML in a footer, you should be able to go into the footer section of the customizer, then edit the footer widget.  It will let you change the text there through the visual editor, or the HTML if you use the Text editor.

I hope that helps to answer your question! If you require further assistance, please let us know!

Hello,

Thanks for the question about adding JSON-LD markup code to specific pages.  Check out this forum post for the specifics on adding the code.   There’s also this post that shows an example of using JSON-LD with WordPress.  Hopefully, this will be all the information you need to add the code. If you have any further questions, please let us know.

Hello Tina,

Apologies for the issues with your BoldGrid site after it was upgraded. I did take a look at your site and contacted BoldGrid. It appears that the issue has been addressed by the host technical support team. The issue was theme related and has been brought to the attention of the BoldGrid team. If you have any further questions or comments, please let us know.

If you have purchased a premium key with your host in order to use BoldGrid, then you will need to contact your host for cancellation of the subscription.  Additionally, they would be able to help with any refunds if they apply.

If you installed and are only using the FREE version of BoldGrid, then you simply have to de-activate and then delete the plugins from your installation.

Hello,

Thanks for your comment about the inspirations not matching your field of business or occupation.  We understand that the Inspirations do not match many of the subjects that are on the web today. The Inspirations in BoldGrid are fully built websites that are made to serve as templates for the design.  This means that you can take any present design and modify it for your own use.  It’s not necessary to take the categorizations of the Inspirations as meaning that you can’t use those websites for another purpose.  I hope this helps to clear up the issue.  If you have another topic that you feel cannot be covered by the templates, please let us know and we can look into the issue with the design team to determine what works best for you.

Hello,

I looked at your site and you appear to be using the BoldGrid theme Hydra.  Your steps are a little vague as I’m not sure if you’re doing the same thing using the BoldGrid interface.  I have created a video demonstrating the font size change using the Hydra theme.  Please review it and let us know if it matches what you’re doing.  Also, I did show the version of plugins I’m using.  The WordPress version is 4.9.1.  If you’re still having problems, can you let us know if you have any other plugins that are loaded to your site?

Thanks for your question about changing the background for a single page instead of the entire website. The pages or posts backgrounds can be changed per section or block. You have to edit the page and then select the section where you want to change the background. If you want the block to encompass the whole page, then you can make the block do so by simply dragging down to expand it. You can see in the screenshot below that you simply need to click on the toolbar to change the image/color/pattern of the section background.