Arnel C

Hello,

Thanks for the question about making your background title permanently opaque.  We’re not sure what you’re referring to or what you have done to change the code.  Can you please provide us a URL for your site and then explain the changes you have made?  We can look at a base install here, but it won’t be the same as looking at your site.  Check out this article to inspect the CSS that applies to the BoldGrid theme:

http://www.boldgrid.com/support/designers-developers/how-to-use-google-chrome-developer-tools-to-customize-css-in-boldgrid/

Hello!

Thanks for your question about changing the one element in the footer (the phone#).  This can be done with custom CSS.  For a general guide on how to do this, please review How to Use Google Chrome to Customize CSS in BoldGrid. In order to change the color, do the following:

1.  Log in to the WP Administrator Dashboard
2.  Click on Customize
3.  Click on Advanced
4.  Click on Custom JS & CSS
5.  In the blank white box under Custom Theme CSS, add the following:
.contact-block-3 {color:#f1f1f1 ;}

6.  Click on Publish in order to save your change.

The color change is based on the HTML #.  If you need help finding the color, please see  HTML Color Codes for further detail.  The CSS change is put in the custom section so that the customization is not lost should you perform an upgrade to the theme or BoldGrid software.

Hello Kemmy,

Sorry for the problem with your Ultimate Branding plugin.  This appears to have been an issue with that plugin in the past.  Here’s a post of a similar error in the wpmudev.com site:

Warning: Array_DIFF()[Function.array-Diff]: Argument #1 is not an array

You may need to speak with the developer in regards to the plugin issues.  If you have any further questions, please let us know.

Hello Lisa,

Sorry for the issues with the templates.  We have notified the developers concerning the theme issue.  When it is updated you will see a Theme update notification. Apologies that we don’t have a timeline on the issue at the moment.  When we get more information we will update this query.

Hello RCPess,

Apologies for the issues with the change in the Read More functionality.  This is theme related in BoldGrid, and you are correct in that the option to change the text is currently not operational.  I checked it in both the current release of WordPress without the BoldGrid plugins and also with the plugin loaded.  There is a solution that you can employ, but it requires that you make a child theme, and then add code to the function.php file.  It will also change ALL of the “read more”  links instead of per post. If you want to do that, please let us know and I can post those instructions.

The other solution is to load the new Gutenberg editor that WordPress is currently developing.  This editor includes the Read More option as a block. It’s also very easy to edit the text in that block. The only caveat is that WordPress has emphasized that this plugin is still in development.  It will eventually replace the existing TinyMCE editor in WordPress in version 5.0.

If you want to check it out follow these steps:

1. Load and activate the plugin
2. Create or edit your post in Gutenberg
3. You will need to add the block AFTER the area where you want the Read More option to show.  You can do this by hovering over the middle bottom of the section above where you’re going add the block.  You will see a + sign.  Click on it.
4. You will see a pop-up window.  Click on the Blocks option in the window and then scroll down until you see Layout Blocks. Click on MORE to add the block.
5. Once the block appears you can then double-click on the text to change it.  It’s very simple!
6. When you’re done with your change, click on UPDATE or PUBLISH in the top right corner of the editor.  You will see the option to schedule your published document or to immediately publish it.

If you need to write a custom Excerpt, the option is in the right column.

Hope that helps!  Please let us know if you require further assistance.

Hello Bernardo,

Sorry for any problems with Customization of your site after updating to WordPress 4.9.1.  We would need more information on the issue as BoldGrid is working in version 4.9.1 as far as we can tell.  Make sure that your plugins are updated to the latest version and turn off or reset caching if you are using it.  If you continue to have the problem, then please provide us a URL and more information concerning the problem that you are having.

If you are using BoldGrid, you can always preview the page in the editor using the different screen sizes available in the editor.  The centering will depend on the theme that you are using.  We need more information (such as your site’s URL) in order to help troubleshoot the problem.  Please provide us this information plus any relevant steps you may have taken so that we can determine the source of the problem.

If you have any further questions, please let us know.

Hi Lisa,

Thanks for your question regarding adding Pinterest to the Social Menu.  Yes, this is possible, and it’s actually fairly simple.

1. Log in to the WordPress (BoldGrid) administrator dashboard
2. Click on Customize
3. Click on Menu
4. Select the Social Media section that is being used in your Menus – you can tell by looking checkboxes under the menu section.  The location of the menu will be indicated by the selected checkbox
5. Click on the Social Media section and you should see the existing list of Social Media options. Click on Add items at the bottom of the list.
6. In the section to the right you should see the option for Custom Links.  Click on the drop-down arrow to expand if necessary.
7. Type in the URL for your Pinterest site.
8. Click on Add to Menu.
9. Click on the blue Publish button in order to update your site with the new Social Media link.

The Pinterest icon should automatically be added. I was able to test it and see it appear.  Let us know if you require any further assistance!

Hello Bona,

I took a look at both of your website pages and neither have a page or post where people can provide feedback.  WordPress provides feedback option (via comments) only on pages or posts.  You would have to create a post or page and then publish it to your site so that people can provide feedback. It doesn’t look like you have published a page where the option is visible.   Enabling/disabling comments is not a BoldGrid feature – it is a feature built into WordPress and something we know that works even with the BoldGrid plugin.  If the problem recurs, then I would recommend disabling your plugins and using a base theme (e.g. twenty-seventeen) to see if the basic functionality of WordPress is working.  Remember though, you won’t see the option for a comment if you don’t publish a page or post with the option enabled.

Hello Mariana,

Thanks for the question about building your website in the background. The option to use a Staging site is a solution that may just fit your exact needs. This option allows you to keep a site active while working on another that people cannot see.  When you are done, you can then publish the staging the site taking the place of the live site.  You would need to have built the original site in WordPress, though.  Check out this article on setting up Staging in BoldGrid for more information.

Hello Ira,

Thanks for the question about a “blank template” for use in creating pages/posts with BoldGrid.  You can always create a blank page and then not use the pre-built blocks.  You would have to define all of elements of the page on your own.  It would be easier to simply find the closest matching prebuild block and then delete the sections that you don’t need in the block. You can also go to existing blocks and copy the code in the text section if you want to move specific elements to a blank page. However, there are no blank templates other than the blank page.

If you have any further questions or comments, please let us know.

Hello Clive,

Sorry for the problem with the issues with centering the block in the Wedge theme.  Since you’re making conditional upon the Window size (responsiveness of a website is not based on the block size – changes happen based on the window display size), you would have to make changes in the CSS code to make that happen. Center aligning the blocks would not make the site “responsive”.  Making a responsively designed website involves much more than simply making sure all the blocks line up in the middle of the screen.  I re-read your question in order to try to understand what you’re saying.  Are you sure you’re not looking at the text as left-aligned and not the text?  If you want a block that ‘s always center-aligned then you can select a new block, add it to your website, then edit it so that the right and left blocks are deleted.  This will insure that your block remains centered.  You can also leave the text in the middle, change the size of the block so that it occupies most of the space and remains centered.  Check out this video and see if it represents what you’re trying to do (I am using the Wedge theme):

Copy the video URL and play it in your browser window or you can play it in the window above. It will show you how I add a block to the page that I’m editing.  You can then remove elements in that block, widen it and make sure that it’s always centered.  Note that the behavior of change is based on the screen size.  I show the differences and how it reacts when I make the window smaller.  If you’re referring to the text position, you would need to play with the margins and formatting options for the text so that it is located where you want it specifically.

If you want to control the behavior based on the size of the screen then it requires changing the code because it is not a normal behavior for the theme.  The CSS code you would need to use is a media query.  This will allow you to set the behavior based on the window size.

I hope this helps to clarify and explain the issue!  Please let us know if you have any further questions.

Hi Julielikesfood,

The two options that are available to you for the front page (the first page seen when going to your website) when using WordPress are a static front page or a posts page. The option provided in the customization section under Advanced lets you choose what page or latest posts to display.  If you want to only show a short blurb and a picture, then you should probably choose the static page option.  You can create a separate page for that purpose and then choose it in the Advanced > Static Front Page option.

Let us know if you still require any assistance!

You will need to access your website files in order to add the html file.  You can do this using an FTP client or you can use your web host’s interface in order to get to website files saved on the server.  The procedure to access the files using your host’s interface may differ based on your host. If you are using a cPanel based interface, access the File Manager, then go to the folder where you have saved your WordPress installation.  Upload the HTML file and then follow the rest of the instructions that Google provides.

If you have any further questions or comments, please let us know.

If you’re not seeing the premium key features then you may not be using the proper key.  It may need to be re-issued.  If you can provide some information using the feedback widget option with your information then they can research your account and make sure that you have a working key.  Apologies for the issues.  Please let us know if you have any further questions.

Hello Christophe,

I spoke with one of the developers to get an answer to your question.  He provided the following code for adjusting the menu size:

@media only screen and (min-width : 992px) {
.col-md-6.header-6 {
width: calc(100% * (1 / 3));
}
.col-md-6.header-7 {
width: calc(100% * (2 / 3));
}
}

You can change the widths as needed.  The sizes are proportional so the code above would make the site title/tagline area 1/3 of the space, and the menu 2/3 of the space. That ratio could be changed to 1/4 and 3/4 if you need even more for the menu.

The code above should be applied to the CSS editor in the Customize section.  To get there:

1. Log in to the WordPress Admin Dashboard
2. Click on Customizer
3. Click on Advanced
4. Click on Custom JS and CSS
5. Click on OPEN EDITOR for Theme CSS (blue button)

Then you can paste the code in and save it by clicking on the ‘x’ in the top right-hand corner.

I hope that helps!

Hello Brett,

Thanks for the question about the floating menus. Currently, that is not a functionality of the BoldGrid plugins.  BoldGrid is a plugin for WordPress, so if you want to expand functionality, then my suggestion would be to look at the different plugins that are available for those types of menus. Click here to see an example of one such plugin.  Otherwise, you would need to add code to the theme in order to make that kind functionality available.

Hello Aubri,

Sorry that you are unable to view your pages in BoldGrid.  Are you able to preview your pages from the editor?   We would need to be able to see the site in order to try to troubleshoot the issue.  Can you provide a URL so that we can see the website?  If you wish to handle the issue privately, then please contact your host’s technical support team.

Hello John,

Sorry for the issues with the visual editor not working.  This is possibly a WordPress issue with caching.  We do not have enough information from you in order to troubleshoot the issue.  It doesn’t seem to be a common problem with BoldGrid users, but there are different reports in the WordPress Support Forum concerning issues with the Visual editor.  They vary based on the version of WordPress you are running.  Check out this post based on WordPress 4.7.  There’s also another support post based on version 4.8, but it describes the issue as the Visual and Text editors not working.   However, both may provide solutions that help to solve your issue.  If you want us to continue looking into the matter, please provide your website’s domain and information on the versions of WordPress (plug plugins and themes) and BoldGrid that you have loaded.  Additionally, the exact steps you’re taking leading to the error would help us investigate the issue.

Hello David,

Removal of the sidebar in a post typically requires the change in the template for the page in question.  However, in the posts for your particular theme (Wedge), this is not possible directly in the theme.

There is a solution though!  It will require that you edit the sidebar.php file in your WordPress dashboard.  Follow the instructions in this article. It will walk you through the process.  The main difference is that you will need to hover over the Customize in the main menu and then select CSS/HTML Editor from the pop-up menu.  Once you finish modifying the code, it will remove the side bar.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.