Arnel C

The BoldGrid SEO is a plugin that helps you to optimize your BoldGrid pages and posts for search engines.  Changing the title there changes meta information for that page or post. For more information, check out this article provided in the BoldGrid Support center on Assigning a Title and Meta Description.

Arnel

Hello,

Sorry to hear that you are having problems with the Haven theme when trying to make changes to the font and colors.  I tested this on my own site using the same theme and I am unable to duplicate the issue.  Please make sure that you are using the latest version of BoldGrid and the theme.  Both of them can be updated in their respective sections.  If the problem continues, then please provide us a URL that you are using and more information such as the version of WordPress you’re using and steps to duplicate the issue in order for us to troubleshoot this issue in more depth.  You are welcome to contact the live technical support team of your hosting service for immediate assistance.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello,

We’re sorry to hear that you wish to refund the BoldGrid Premium key. If you require any technical assistance with the product, please let us know and we’d be happy to help.

Any refund requests would depend on who you purchased the key from. For example, if you purchased it through InMotion Hosting, then you will need to contact Customer Service in order to request the refund.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

Hello Ram,

The logo size on a BoldGrid site is limited by the theme.  If you’re trying to go beyond the size allocated in the theme, then you would need make custom changes to the template.  As these are responsive templates, it is possible that you would be impacting the responsive layout of the theme because your trying to make the logo larger than the size permitted.

If you want to make the logo larger, either you must make custom changes to the theme, or you will need to use a different theme that has an area permitting you to make it larger.

You may also need to simply scale the size of the logo so that it is larger in the area provided by the theme.   If you can provide us a path to the site, we can take a closer look.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello Klaus,

Thanks for your question concerning the change of the header height in the Resolve theme. If you are going to add content to the template or change the core structure, then you will need to make changes to the thf]
To add HTML or PHP content to the theme header you would need to edit the header template. The BoldGrid documentation covers the topic of editing the header template in depth. It contains all the information on making the changes within the theme.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello Jeff,

The tags in the existing code are not indented for you.  If you wish to have them indented, you can go into the code using the text editor and change the indentation for each page/post.  You can also copy the code into a separate text editor and then make the indentations for the code there, then copy it back into the text editor.  At present, even in a default WordPress installation, there is no automatic indentation of the code in text view nor any current plans to format existing code.  I also verified this by looking at a default WordPress installation and viewing one of their sample pages.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello Sandy,

The spacing between the header and content of your BoldGrid site can be adjusted through some custom CSS added in the Customizer.  Check out the resolution for this earlier question.  It will give you the code to enter that should help resolve the issue.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello,

Sorry for the issue with watermarks still showing after purchasing images on your BoldGrid site. Please provide a URL so that we can test and check the issue for you.

If you could please provide more information we would be happy to follow up on the issue as soon as possible.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.

Hello Jarod,

Thanks for the questions about adding multiple background images.  Currently, the functionality will not let you add multiple background images unless you’re editing pages. There you can GridBlocks with multiple image backgrounds.  You can see how to use the parallax effect (which uses multiple image backgrounds) in this article.  For the front page, it will require that you scroll down until you see a different section.  You can click on the editor in the right corner of that section and you’ll see a dialog pop up bringing you to the page editor.

After you get to the page editor, you need to click in the middle of the page in order to bring the menu up and you’ll see the option to change the background.

I hope this helps to answer your question, please let us know if you require any further  assistance.

Regards,

Arnel C.

Hello Charles,

Sorry that you’re having problems with the Search.  Can you please provide us more information about changes to your installation? You appear to have a redirect in your .htaccess file that may definitely be part of the issue. Did you put in the redirect or was it put in there for you? Provide a little more detail about your multiple installations and then we can investigate further.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

Hello Tina,

Sorry to hear you’re having problems with the forms in BoldGrid. We need a little more detail on how you’re typing into your forms.  What theme/inspiration are you using?  Did you create a custom form?  If you could also provide the version of BoldGrid that you’re using, it would help. Typically the fields are white and the font is black.  This is an example:

If you can please provide us a URL for where this is occurring, or a screenshot and further details, then we can investigate the matter further.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Mark_pr,

Sorry for the continued issues with the change that you’re trying to make with the spacing on the title page.  I spoke to about your request for customization to the spacing in the title and was gracious enough to provide a solution.  We highly recommend using the Advanced CSS editor in the Customizer for BoldGrid.  If you add the change there, then it will not be overwritten in any future updates.

Here’s what needs to be done for making your change:

@media (min-width: 992px) {
.call-to-action {
margin-bottom: 0;
}
}

I hope that helps!

Kindest regards,

Arnel C.

Hello Dexter,

Thanks for your question about the Free vs. Premium version of BoldGrid.  The best place to look at it and see the difference is on this page.  There is a table that shows the feature differences.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello BTierney,

If you have the rights to use the image, then go to your internet browser, put in the URL they provided to you and view the image. At this point, you can copy and paste the image so that you save a local copy and then upload to your site.  The way they’re providing the link, it can’t be used a source for an image in HTML.  It can be used a link where a viewer can click on the text and then see the image loaded, but it will display the TripAdvisor page. If you don’t have rights to use the image, I recommend not using it.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Matty,

Sorry to hear that you were still having problems with the plugin.  The plugin was originally made to be used in a hosted environment, so using it within the self-contained environment of MAMP or WAMP would be going beyond its original design intent.  This was also true of moving changes between the staging and active versions.  The staging site was made to be a separate area for creating a WordPress site.  Typically, the Media library was the area to allow for sharing of images or videos.  Moving changes from pages or posts would involve copying the code on the text page and then pasting it on the other site. If you’re looking for better ways to move changes or improve the plugin, then please provide suggestions and we can pass on your comments to the developers for consideration.

Kindest regards,

Arnel C.

Hello MattyD,

I’m sorry to hear that you’re having problems with the BoldGrid website on an iPhoe or an iPad.  If you can please provide a URL, then we can take a look at it and see if anything can be done to help with the issue.

If you have any further questions or comments, please let us know.

Regards,

Arnel C.

Hello Aaron,

Sorry for the problem with the Search widget.  I checked this on a test site with my iPhone and I could not duplicate your error.  Have you updated everything to the latest version and can you tell us how you are testing it?  I’m logging into the test site, switching to the staging site, then testing the search function – on my iPhone 6.  Please tell us how you’re generating the error after checking your versions.  The latest version of BoldGrid should be 1.4.0.1.

Please provide us a little more information and we can look into the issue in more depth.

Regards,

Arnel C.

Hello Bguisinger,

We’d have to see the images you’re referring to.  If I were to answer based on typical BoldGrid functionality, I would say, “no” that is not possible.  The themes are designed to be responsive.  If you put in images, you would need stick with the same fonts and same image sizes in order to maintain the responsiveness.  If it’s a problem with the theme, we would need to first examine your site.  Please provide us a little more information if you wish for us to continue looking into the issue.

Kindest Regards,

Arnel C.

Hello Lena,

I do apologize for the delay in this answer. I looked at it yesterday and it appears my answer did not get saved. If you’re working with an image on a page, if you’re pulling it from media library, there 3 sizes that can be set (thumbnail, medium, large). These settings can be found in settings under Media. If you want to work with different sized images, then you can set the size of the image in BoldGrid using HTML in the image properties. I hope this helps to resolve the image issue. If you have any further questions or comments, please let us know.

Regards, Arnel C

Hello Sportslady180,

Sorry for the difficulty in using the BoldGrid interface.  Drag-and-drop elements of BoldGrid do not apply to all parts of the interface.  BoldGrid is a plugin for WordPress, adding features in addition to the normal WordPress functionality.  The options are too numerous to add in a reply, but  I can point you to the tutorials that provide guidance for using the interface.  Please look at the overview here:  BoldGrid Support Center. We also have videos that you can find here: YouTube – BoldGrid. If you have a specific function or option that you are trying to use, but you’re having difficulty, then please specify that issue and we can try to clarify it for you.  If you want an example of drag-and-drop, you could look at adding gridblocks to a blank page/post.  That process uses a drag-and-drop procedure.

I hope this helps to explain the issue. If you have any further questions, please let us know.

Kindest regards,
Arnel C.